See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.
Sign up for your 311 account to access city services and track your requests today.
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation
Built with Chicagoans, for Chicagoans!
Thanks for using CHI311!
We made the following updates in this release:
- You can zoom the map in or out when using it to set the location for your request,
- Improvements to the request submission process,
- Bug fixes
Ratings and Reviews
Nice app, but where’s the login?
This is a nice app for interacting quickly with Chicago city services. Not only does it let you enter requests from out on the street, but it also lets you look them up from anywhere in the city. You can also look up things like transit stations and police stations very easily and quickly.
A login is needed in order to get the most of the app. And the login button does not work. It sends you over to Salesforce, of all things, and that’s not very helpful for setting up to enter or check city service requests. All in all, it’s probably better just to log in on the City’s web site to enter requests.
Developer Response ,
Thank you for sharing your feedback with us. We have since made many updates to the mobile app and many that address your specific issue. We hope you have the chance to update the app and check it out again!
Intuitive And Simple To Use
A great alternative to calling 311 in order to report and request maintenance from the city of Chicago. The Chi 311 app saves you from the headache of calling 311 and speaking with an operator with a need at your home or city block. You have the option to manually search the request number of your need if you know the number or choose the best category to your request.
I really like the geo-location to see some of the latest 311 requests in your district, and so far the app is not buggy at all. Overall, a great and convenient app to use for a Chicago resident.
Good idea, poor execution
I like the direct access to reporting and all of the issues you can report. I use the app the most for graffiti and street light issues. But it requires you to submit an address as the first step. Sometimes I want to report things I see while driving in my neighborhood and I don’t happen to catch the address. Even if you guess the address, you can’t move the map around to find the correct area. Then the app sometimes fails to submit my request after I’ve already filled out the 7 pages of information. This morning it just showed the three pulsing dots forever and when I restarted the app my request was nowhere to be found. I’m going back to using See Click Fix.
Developer Response ,
Thank you for your feedback. We understand that moving the map was very important for situations like this, so we made some recent improvements to the app! The most recent update includes the ability to move the map when you create a service request so that you can easily share the location of your request with the city. We hope this improves your experience.
With Family Sharing set up, up to six family members can use this app.