Welcome to the Chick-fil-A® app. Earn points, redeem available rewards of your choice and reach new tiers with increasing benefits.
1. Mobile ordering – Place your order through your phone, choose your preferred pick-up method, and let us know when you arrive.
2. Earn points – Earn points with every purchase by scanning your QR code, paying with Chick-fil-A One™, or placing mobile orders at Chick-fil-A.
3. Redeem rewards – Use your points to redeem available food rewards of your choice.
4. Customized menu – We’ll remember what you like and – even better – how you like it.
Thank you for downloading the Chick-fil-A App!
- New users can create an account using Sign In with Apple!
- We’ve made some improvements to the experience when finding a restaurant to make it faster, more reliable, and more accurate.
- As always, we’ve added other less-visible bug fixes and performance improvements to further enhance your app experience.
Ratings and ReviewsSee All
New Update is Disappointing
Chick-Fil-A recently had a pop up asking me if I wanted to update the app. Because I love Chick-fil-A, I of course agreed. Boy, was I disappointed. The biggest difference is that now your food is not even prepared until you are relatively close (perhaps half a mile away). Our Chick-fil-A is not for the faint of heart. It is always slammed and I expect to have a wait time, I plan on it. That is why I order through the app. I even intend to do you prepare to wait when I order through the app, but to wait for 12 to 15 minutes after I have ordered through the app seems ridiculous. I should just get in the regular drive-through line or wait in the regular line inside.
Now I understand that the reason this change was made was probably because somebody drove to the wrong location or complained because their food was not hot since it might have been prepared to soon before they arrived. All of this makes sense to me. However, if commonsense is applied and the app can predict the amount of time it will take to prepare your food given their current business, just like Starbucks typically does, one would think there would be a scientific formula for how long you would need to wait.
Yes, overall I am still appreciative of the delicious food and the gracious service but I would like to see the app return to its previous state where I can simply walk in and my food is ready to go.
Login issues and NO HELP TECH SUPPORT
I upgraded to a brand new iPhone and downloaded this app. I attempted to log into my acct and got an error basically saying pswd is wrong or too many chik fila accts have been logged into from this device (401). I called in and was told to change my pswd and I declined I used the same pswd for all food apps so that is NOT the issue. I went to a browser and logged in just to humor the agent. I was told they were gonna refer it up the line and check my email for follow up and there was not eta...REALLY REDICULOUS.
NOW 3 days later I get a response to update the app, then remove the app which is dumb. If I just remove/add won't I get the latest version...but don't forget it is a new phone which I called my carrier to reconfirm. Did it anyway..gave in to the pswd change and STILL GETTING THE SAME ERROR!! No more chik fila for me because I use the app and pick up my order with no wait...I'M NOT GOING INTO THE STORE TO SCAN AND WAIT!! REDICULOUS CUST SERVICE! By the way since I have up on the app...I logged into my husband acct with no problem! So pswd not the issue and "too many accts" is not the issue. Not sure how many allowed per device but now I have one and it's not even mine..can't access and use my points conveniently! ABSOLUTELY REDICULOUS!!
Terrible customer service response time
I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used.
Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again.
When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
- Chick-fil-A, Inc.
- 48.8 MB
- Food & Drink
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2016 CFA Properties, Inc.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.