Welcome to the Chick-fil-A® App. Earn points, redeem available rewards of your choice and reach new tiers with increasing benefits.
1. Mobile ordering – Place your order through your phone, choose your preferred pick-up method, and let us know when you arrive.
2. Earn points – Earn points with every purchase by scanning your QR code, paying with Chick-fil-A One™, or placing mobile orders at Chick-fil-A.
3. Redeem rewards – Use your points to redeem available food rewards of your choice.
4. Customized menu – We’ll remember what you like and – even better – how you like it.
Thank you for downloading the Chick-fil-A App! This release includes some minor bug fixes and performance improvements to help make your app experience better.
Ratings and Reviews
This app is actually very good.
I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals.
And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it.
I would absolutely recommend this for any person that is a fan of Chick-fil-A.
I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
The app itself is very intuitive and user friendly. My 5 year old can use it very easily. I like that Ui. What I don’t like which is why I had to give it a 3 star rating is the fact that unlike all other apps, you cannot just simply use Apple Pay to purchase your order. You can only use Apple Pay to add money to the app. What sense does that make. I don’t want to have to add money every time I want to place an order. I want to simple choose Apple Pay and pay through Apple Pay. Having to select an amount I want to add to my account is senseless and it makes me want to use it less. Why not simplify it? Why make it so convoluted? It shouldn’t be that much work to simply place your order. It’s pretty evident you can use Apple Pay in the app. Why not take out the middle part. Hey why not just leave the option to add money to the account and have the option to use Apple Pay and let us as the consumer decide how we want to do it? I’m always hesitant with adding a credit card to an app. But Apple Pay is on my phone so no worries there. Adding an amount of money to the app yeah not willing as much. And yes I get that by doing so it makes people more inclined to come back to spend the amount they added but I’m one who would leave it there for 2 years before thinking about it again. Just my 2 cents. Otherwise I love it!!!
Terrible customer service response time
I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used.
Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again.
When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Chick-fil-A, Inc.
- 53.3 MB
- Food & Drink
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2016 CFA Properties, Inc.
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With Family Sharing set up, up to six family members can use this app.