ChillaxCare 12+

App could be better

Too many times I go to playback or save a video and then it tells me the clip is corrupted and it deletes it on its own. I even have SD cards in and it still does this at times. The Chillax Home camera will freeze or go slow motion and lose audio at the end of some video clips. I can’t recall if I experience that with the Giraffe which I use for my babies crib. The parent unit would be nicer if the picture actual fit the frame and you could move around zoom in, or if the parent unit would work with the Home cameras as it does not support those.
Also, if I turn off someone ability to see the monitor that I share it with, it does not stop them from being able to view the camera.
I have to uncheck the cameras they have access to because simply just turning their ability to view off doesn’t work or delete them entirely.
And when you reject someone the video goes away but audio is still there.
Lots of “bugs”
But besides these minor issues, I enjoy this monitoring system and still would recommend it.

Used to love the app before recent update

Twin mom here and I vouch for this camera in all my groups and to my friends. Love how there are two camera modes, the option to press diaper changes or milk on the monitor itself was amazing when they were little. However two days ago it forced me to update the app on my phone and now nothing on the app works. It’s always frozen, second baby can’t even be seen. I’m bumping my stars down from a 5 unfortunately until app glitches are fixed. Kind of very disappointed that everything was fine and working great until it forced me to update the app. Please fix asap

Developer Response ,

Hello. We are sorry to hear that you have app related issue after our latest update. Our app team is already aware of the problem and they are doing everything to resolve it as soon as possible. It is our priority at the moment. A new update should be available soon. We appreciate your understanding. Best regards.

App works but drains battery

The Chillaxcare app works as intended and I haven’t come across any issues as far as streaming the video, audio, or lullabies.

The main issue I have is that it is an absolute battery drainer. It is regularly using 55%-70% of my usage compared to other apps. I once clocked the background activity for this at 18 hours. I get that it’s likely set up that way due to the complaints of the video freezing when it actually just needs refreshed but there at least needs to be an option to disable it in the background. I already turned off “Background App Refresh” in the iOS settings but that seemingly does nothing. Can we get a manual refresh button or something within the app so it doesn’t have to constantly run in the background?

Developer Response ,

Hello. Thank you for your honest review. I shared your feedback with our development team. Hopefully, they will be able to improve that part with the new update. For any questions you may have please contact our Support Team at support@5gencare.com. Kind regards.