Chipper - Chip Away Debt Fast 4+

Love Chipper!

I was extremely skeptical when I came across Chipper but I am so glad I gave them a try. Jessica and Chipper have been a life saver! I am so grateful for their help! I was drowning in student loans and the amount I was expected to pay a month, over $1000, was impossible. But thanks to Jessica and Chipper I was able to consolidate all of my federal loans into one and then get onto the right payment plan for me. I am so grateful! I am now enrolled into the PSLF program and am on the path to having all of my loans forgiven! That’s $94,212 forgiven!!! I can breathe again. Thank you Jessica and Chipper! I will definitely be recommending Chipper to everyone!!

Good idea in theory but...

According to their website and FAQ, the payments they make are towards the principle amount, and not the interest, and thus decreases the amount of your debt faster. However, my loan provider, Nelnet, has a record that the amount paid for last month was towards the interest, not the principle.

I also tried looking at my past round-ups of the month prior, but nothing comes up. I don’t know what’s going on. On top of all that, the diagram that shows the projected amount of student loans seems to be shifted towards the right and off my screen. It might just be my phone, as it is a model that is more than 4 years old and I refuse to get a new one until it dies, but all the other apps I have seem to adjust to my phone with no problem.

I have sent in a question to their support team in the app a week ago and have not heard back at all. It seems they have too few people handling customers and not enough foresight to handle the job they gave themselves. They may also be operating on too low a cost. I’m going to give them till the end of the month to answer me. If they don’t, I’ll pause all payments and ask for a refund.

Edit: They have contacted me before the end of the month, but they haven’t really adequately addressed my concerns. I’m not deleting the app yet, but I have paused payments. They still take forever to respond, though. They should honestly change the statement on their chat function from “within a few hours” to “within 1-7 business days”.

Developer Response ,

Thank you for the thorough feedback and review. We apologize for all delays as had to ramp the team up.

Thank you for being with us. Our last release addressed many issues users were having. Please reach out as we would like to connect further at
payments@chipper.app

Good idea

I love the premise behind this app; round up payments from each transaction to help pay off debt. Works well but I miss the feature where it sends monthly payments rather than weekly. If it sends weekly, at least with my loan, I only goes to the interest and isn’t very helpful. They have some other options though that work well. They debit your account at the beginning of the month and you typically see it hit your loan by the 15th. The chat option has been super helpful as well. The online support has been very informative and while they were still working some bugs out of the system, they reached out to me to let me know that my payment source wasn’t connecting anymore. Overall a good idea to help make a little more progress on loans.

Developer Response ,

Hi Kailbill, thank you so much for love. We're working hard to make the app better and better every week and have some exciting features coming out soon.

I'd love to get your feedback/insight on monthly payments and few other features we're exploring. Shoot me an email (tony@chipper.app) if you're up for chatting.