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Did you know that starting Sept 9, you can earn double Your Extras perks, a $10 voucher, and top-tier status when you stay at a Cambria? We added more information about this inside the app. We also made performance improvements and bug fixes that we think you will appreciate.
Valoraciones y reseñas
So far, so good, pet friendly?, Bada Bing!
Since a rough start in learning how to receive extras and rewards, things have gone well and I am mostly pleased with the results.
$10 or 20 dollars for a shaker tea-cup chiuawawa is a bit harsh, but asking for $50 to 75 for one night was a disappointment and forced us to look elsewhere. Was told this was not the norm, guess the desk clerk didn’t like small dogs.
We keep our pet in our car when weather permits, and got a motherly rescue cat to keep her company. Although in Florida they fined us $250 for having animals in the car overnight. Said it didn’t mater that the temperature was 60 degrees and they had everything, including a tv to watch, the law is the law, no mater how stupid the judge and old lady that thought the animals were dead instead of cuddled asleep in front of the 4”tv screen. The cop was about to break the rear window as I got there to show him all was good except for the dog that was almost dead from fear of the lady’s yelling. The dog didn’t stop crying for over an hour.
A nosey old biddy, over zealous cop and a heartless judge....a very screwed up society!
Pet friendly is not so friendly sometimes. Bada Boom!
Free night promotion
Last summer there was a promotion if you stayed two separate nights you would receive a $100 gift card or 8000 points for a free room. You had to book through the web page. We were traveling in the mountains in Montana and I was unable to book on line I had to book directly with the hotel as I kept dropping the calls to the 800 number as well. The next week we stayed at a different comfort in. I made two separate calls to confirm that both my stays would count and make me eligible for the points/rebate. I was assured they checked and altered my reservation or whatever they had to do to make me eligible. I did not check till now when I am wanting to use my free room and no bonus 8000 points have been posted. I called and spoke to two managers and I was told I was eligible but because it had been more than 60 days they could not give me the credit. And he said I should have checked sooner. I seriously laughed out loud and said so because I did not log in and double check that what your employee told me to be true was or was not actually taken care of I am out of luck in getting my free room? He said that is correct.
I gave this program one star simply because the promotion was offered. Epic fail on customer service. You don’t tell someone that they are completely right and it’s the company’s error but you can’t fix it. I will go out out of my way to not stay at choice hotels unless there is someone reading this that has the power to make this right.
Poor customer service
When rate a 0 but thier is no option. The customer service employees do not have any respect for the customers. I made reservations online get to the place they can not even see that I made reservations. The hotel was good enough to accommodate me by giving me the same price which was wonderful. Speaking to an agent that charged my card for a reservation that I could not use he tells me I have no reason to be asking for a refund. Ok it is my money and I didn’t use the reservation because it disappeared. The hotel had to accommodate me not Choice. Choice is full of employees that lack the ability to work in the customer service field. This is pretty sad when that is your job to make the customer comfortable and not try and tell them they have no reason for a refund. It would of been a different story if I could of used my reservation but it was no where to be found until I asked to speak to a supervisor. Then when you clearly telling me I was charged twice one by cash and one by card should tell you something. I made reservations with my card online but when arriving the hotel could not even pull it up and they even called. So the hotel gave me the same price as I was charged and tried helping me get a refund from them. Choice is apparently scamming people out thier money. Beware of using Choice because if your reservation disappear you will be told you have no reason for a refund and spend time with your bank to get your money back.
- Choice Hotels International, Inc
- 117.6 MB
Requiere iOS 11.0 o posterior. Compatible con iPhone, iPad y iPod touch.
- Clasificación 4+
- © 2009-2019 Choice Hotels International
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