ChristianMatrimony 17+

Profile updates are not working

I tried updating personal details but it looks some of it never change even after validation. Looks deleting the profile completely and recreating is the only way to get the profile details updated.

Don't become paid member without interacting with their 24x7 lousy support

They sold me into buying a paid plan saying you would be able to see more profiles. But no change in search results or counts from before becoming paid member. Then came the app versus mobile site inconsistencies that I pointed to support team Raveena n Ram for which they treated me as if am disturbing their day with my problem. I kept getting interest n messages from people I already declined from their same id not even fake. I the website says no new matches or interests. App says 40 pending. N after becoming paid member no new matches n no daily match suitable when my search pulls out many based on preferences. The support does not have a ticketing system nor cares to respond. My humble request is to leave this site and use shaadi or Tamil matrimony where the service n content is not inconsistent and the support knows what they are doing. Deeply disappointed to be fooled and becoming a paid member as my parents were unaware of their marketing gimmicks. I have used this site patiently for 10 years and the situation has become worser not better. Don't waste your life and miss your match by your interest not reaching them nor response going to dustbin. Just beware!!!

Developer Response ,

Hi Karen, We are sorry to hear about your view on our service. We look forward to understand your concerns and help you out. Please do write to us at ios@matrimony.com along with your Matri ID and contact details for us to reach you. We wish to assure you that we are always there to address your needs.

If you are looking for customer service, go elsewhere

They say that they verify the profiles. However, when we contacted one of the profile, the person on the other end said that you need to pay us money to talk to the person in the profile.
When I reported this to the customerservice team, the opened an automatic ticket.
When I followed-up on the ticket after 10 days, they opened another ticket on top of the ticket already opened.
The only customer service this site offers is the calls from their multiple sales person calling you to buy a paid membership.

Developer Response ,

Hi Christopher, sorry for the inconvenience caused. Kindly share with us the ticket number of the complaint you posted at ios@matrimony.com to help you out.