Cigar Oasis My Smart Humidor 17+

Cigar Oasis LLC

    • 2.3 • 44 Ratings
    • Free
    • Offers In-App Purchases

Screenshots

Description

The My Smart Humidor App is used with Cigar Oasis 3.0 humidification units and is used to check on your cigars when away from home. You also have the ability to remotely monitor the temperature, adjust the humidity setting and also view the humidity and temperature history with the user friendly charts. You may purchase an auto-renewing subscription through an In-App Purchase. (If you do not maintain a subscription, most of the app's features will be limited for your use.)

•Subscription Information

•Free Trial - try us out first for 30 days to make sure that we're giving you a great service on a single device. Please take note that once you use this trial, you can't cancel it once the transaction is complete. The free trial subscription may be used only once and will be unavailable after it has expired.

• Monthly Subscriptions:
- Monthly Unlimited Devices - Check and modify your humidor status and set points on unlimited Cigar Oasis 3.0 units for $3.99 per month

• Yearly Subscriptions:
Yearly Unlimited Devices - Check and modify your humidor status and set points on unlimited Cigar Oasis 3.0 units for $19.99 per year

• Your subscription will be charged to your iTunes account at confirmation of purchase and will automatically renew (at the duration selected) unless auto-renew is turned off at least 24 hours before the end of the current period.

• Current subscription may not be cancelled during the active subscription period; however, you can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase.

• You can cancel your subscription by going to your device settings and tap iTunes & App Store > Apple ID > View Apple ID > enter the password > Subscriptions > Assembly > Cancel Subscription button at the bottom.

• Privacy and Policy : https://www.cigaroasis.com/privacy-policy.html
• Terms of Service: https://www.cigaroasis.com/terms-of-service.html

What’s New

Version 3.1.0

○ Fixed minor UI and functionality issues.
○ Stability improvements.

Ratings and Reviews

2.3 out of 5
44 Ratings

44 Ratings

bmwpower ,

Buggy. Stay away. Don’t buy.

I received false alerts from this app at least once per week after first set up. Eventually I just started ignoring them, which defeats the purpose of monitoring your humidor. I reported this issue many times to support but there was no concern on their part that this wasn’t working correctly. Finally cancelled my subscription and won’t be using this app again. It’s a shame as it is a good idea in concept but clearly poorly executed. Don’t buy their humidors if you are expecting this functionality to work reliably - it doesn’t.

Developer Response ,

This doesn't sound right. bmwpower doesn't appear in any support requests or systems, correspondence nor any aliases in our Smart Humidor servers. if you wish to receive assistance a formal request can be submitted at CigarOasis.com under the contact tab.

ccccccccccya ,

Worked great until update

UPDATE: the issue has been resolved and in the last several days, impacted users have received several progress updates via email. Issues occur but their transparency and communication are superb. The company even extended subscriptions of the impacted users by 1 month to make up for the inconvenience. Great company and great product! I’ll be a customer for life.

App and device worked great until the new update. The app now won’t connect to the device and tells me to contact my administrator. Uninstalling/reinstalling the app and disconnecting/repairing the device to wifi have done nothing. Hoping that I’ve gotten no response to my support email (days ago) because of the holiday…will update review if I hear from support (or if I don’t).

Developer Response ,

We hope to CCCCCCCYA update. Any and all contact requests have been addressed when we were made aware of this issue on 11/29 ( because we arent notified on reviews here) Our developers have a fix in testing and release is pending app store approval. we are working as fast as we can to resolve this and apologize for any inconvenience this unexpected outage cause, Wish people used real names instead of alias names so we can address more meaningful followup but hey, thats the world we live in.

Thekeither ,

Trouble at first

Downloaded the app. Created my account. Waited for the validation email. Nothing. Called customer support. Received an email that I would be contacted shortly. Waited 2 days. Nothing. Tried going back to the app. App said Success validation email has been resent. Nothing. Filled out a support ticket online. Received an email someone will contact you shortly. Someone called me and said it would be fixed. 2 days later. Nothing. After reading reviews I don’t know as if I even care at this point. Have a nice day.

Don’t know what happened but eventually did receive the validation email and was able to set it up.

Developer Response ,

We think the can relate the ticket you reference. As it turns out the account you're requesting Validation is reflecting as valid. not sure why you're unable to access the account but it cannot be resolved form the App Store comments section. please refer back to the support team member you were working with.

App Privacy

The developer, Cigar Oasis LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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