iPhone Screenshots

Description

The Cigna Envoy® app is designed for Cigna Global Health Benefits® customers to manage health benefits and submit claims anywhere. You’re mobile, so are we. Features available are based on the coverage you have with Cigna Global Health Benefits for our global travelers.

For myCigna users, please download the myCigna app.

The Cigna Envoy® app delivers simplified, intuitive, and self-service features on the go.

Key features:
• Registration and option to enable two-factor authentication
• Multiple languages allowing you to choose your preferred language
• Submit and view your claims
• View and Print ID cards for the entire family
• Find health care providers and facilities
• Pharmacy Access
• Contact Cigna through a secure mailbox

What’s New

Version 8.0

This version contains relaunch of our app with new features to navigate in multiple languages of your preference, all features from our website now available in the app for a more seamless experience, and stability fixes.

Ratings and Reviews

1.8 out of 5
237 Ratings

237 Ratings

kcbdab ,

Getting into the app is a problem

This is one of the most frustrating apps I’ve ever used.

Half the time I try to use this app, it won’t load. There’s no rhyme or reason to when this app works and when it doesn’t.

It’s also frustrating that I can’t save my user Id and password - which means inevitably I have to reset my password making it even less likely that I’ll be able to remember my password. Please just let me use facial recognition to access my account like every other app.

Finally, our account is set up under my partner’s information but I’m the one who manages our healthcare billing. When signing in, the email with the pin gets sent to my partner’s email and it’s just a pain. Please let us have multiple owners of the account.

Once I’ve been able to load the app, sign in, get the pin from my partner and actually access our account, it’s fine. Definitely not amazing (e.g., there should be a huge obvious button on the home page that says “submit claim”), but it’s fine.

CWalk107 ,

New Version: Severe UX Issues

The UX team needs to take a long review of the claims form submission process. The experience I just had was rather horrendous. I can’t imagine how it is working for those that are less tech “savvy” and less patient. Some specific complaints:

The “submit a new claim” button should be a big blue button on the main frame/page. Don’t bury it in the hamburger menu only. It gives off the vibe that the insurance company doesn’t want us to submit claims.

All of the loading icons are misaligned, jumping around all over the screen. And there were multiple different loading icons between transitions.

There were multiple times when errors were displayed containing potentially sensitive app level variables.

The “preparing to submit a claim” display several times over and over, even after tapping continue. It would come back.

Grammar and capitalization is all over the place. Pick a tense. Pick a caps pattern.

In “who is the claim for?”, selecting my name from the slider failed multiple times. It took way too many tries to get my name to populate.

There’s zero form validation error message. Let me know where I did something wrong.

Did I upload the file or not? Because I can’t tell.

Worst of all. It’s slow. Seriously. It’s incredibly slow for some server calls and submitting a document.

UX developers for this app, fix this. It’s terrible.

LavenderHoney ,

Even if it accepts a file to be uploaded be warned!

Just because it allows you to submit a file type it does not mean the reviewers can read it properly and they will not tell you this they will only make a series of formal requests for random single pieces of information over and over, and each time it will be something new. You may or may not have success in the end and it may take you a year. Don’t forget even if they haven’t made a decision on a case or claim you still only have 365 days to open an appeal from the date of service.

The worst seems to be with screenshots.

Do yourself a favor and only submit single receipts at a time, do not group anything and do it all on a laptop or through a browser. I only use this app to check on the status of a claim after being burned too many times.

Also they will ignore your secure messages if they feel like it to try and run out the clock and they will tell you just 2 working days or 5 working days for a response over and over again if they feel like it. However secure messages and faxing are the only good ways to be sure supporting documentation gets to them. The method they say to use at the bottom of the screen on their site does not work either.

Overall their compatibility with Apple products is very poor.

Developer Response ,

Hello, I sincerely apologize for the frustrations that you have experienced related to the mobile app. I would like the opportunity to look further into your concerns. Please email me at LetUsHelpU@Cigna.com. -SNS

App Privacy

The developer, Cigna Corporation, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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