The Cigna Envoy® Mobile App is designed for Cigna Global Health Benefits® customers. Features available are based on the coverage you have with Cigna Global Health Benefits. If your ID card displays myCigna.com, please download the myCigna application to access your account.
You’re mobile. So are we. Manage your health benefits and submit claims from anywhere with a few taps and the Cigna Envoy Mobile App.
The Cigna Envoy Mobile App gives you fast, easy access to your family’s important health information while on the go. From your mobile device, you can:
• Submit claims and review and check the status of pending claims
• View and Print ID cards for the entire family
• Find health care professionals and facilities
• Message Cigna with questions or concerns
Bug Fixes and Minor Enhancements
Ratings and Reviews
Not terrible but feels kludgy
After reading reviews, I still installed the app. I was careful to take photos of documents beforehand. Filling out a claim was identical to using the web version. It saved me the step of uploading photos to my computer first, so that was an improvement.
I agree with the reviewer that said the app feels like old technology: no biometric login, had to name the files I uploaded, etc. I also agree that Cigna could do better.
Nevertheless, I successfully submitted a claim. I guess that’s at least worth 3 stars.
FRUSTRATING AND CLUNKY: NEEDS A LOT OF WORK
In-app photo function for document upload doesnt work with iPhone XR. Have to select photo from files. Make sure you already took those photos because if you swich to camera (or any other app) to take a photo to upload from files, the Cigna app logs you out almost immediately, dumps all the entered data in your claim, but then saves the now empty claim as "unfinished".
Cant seem to upload more than one document. A second document (and I tried various different formats sizes and documents) is unable to be uploaded.
There doesn't seem to be any way to enter ckaim amount- I guess they get that from document upload- but my bill was in HKG dollars, and I selectedI wanted reimbursement in US dollars. I wonder how that will work.
Clunky app, error message after error message!
The concept of the app itself is great. Claims are easy to submit (in theory). With that said, what should be a simple process is made very difficult by the repeated error message. Each step I try to perform typically yields a message that says “We cannot process your request at this time.” If I repeatedly try the same action, it will eventually push through.
Bottom line: this app needs a serious overhaul. I cannot believe after a year of seeing these issues it has not been fixed. It is ruining Cigna’s entire image!
- Connecticut General Life Insurance Company
- 120.6 MB
- Health & Fitness
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 Cigna All Rights Reserved
With Family Sharing set up, up to six family members can use this app.