The Cigna Envoy® app is designed for Cigna Global Health Benefits® customers to manage health benefits and submit claims anywhere. You’re mobile, so are we. Features available are based on the coverage you have with Cigna Global Health Benefits for our global travelers.
For myCigna users, please download the myCigna app.
The Cigna Envoy® app delivers simplified, intuitive, and self-service features on the go.
• Registration and option to enable two-factor authentication
• Multiple languages allowing you to choose your preferred language
• Submit and view your claims
• View and Print ID cards for the entire family
• Find health care providers and facilities
• Pharmacy Access
• Contact Cigna through a secure mailbox
This version contains relaunch of our app with new features to navigate in multiple languages of your preference, all features from our website now available in the app for a more seamless experience, and stability fixes.
Ratings and Reviews
New Version: Severe UX Issues
The UX team needs to take a long review of the claims form submission process. The experience I just had was rather horrendous. I can’t imagine how it is working for those that are less tech “savvy” and less patient. Some specific complaints:
The “submit a new claim” button should be a big blue button on the main frame/page. Don’t bury it in the hamburger menu only. It gives off the vibe that the insurance company doesn’t want us to submit claims.
All of the loading icons are misaligned, jumping around all over the screen. And there were multiple different loading icons between transitions.
There were multiple times when errors were displayed containing potentially sensitive app level variables.
The “preparing to submit a claim” display several times over and over, even after tapping continue. It would come back.
Grammar and capitalization is all over the place. Pick a tense. Pick a caps pattern.
In “who is the claim for?”, selecting my name from the slider failed multiple times. It took way too many tries to get my name to populate.
There’s zero form validation error message. Let me know where I did something wrong.
Did I upload the file or not? Because I can’t tell.
Worst of all. It’s slow. Seriously. It’s incredibly slow for some server calls and submitting a document.
UX developers for this app, fix this. It’s terrible.
New update, now fails to work EDIT- found solution
UPDATE 1/17- If you are like me and have trouble logging in with the mobile app with a continuous “Loading” message, go to the website with a browser, login, and click “accept” on all the login popups. Once you do this, you can go back to the mobile app, login again, and the app will function again. Still bad that developers would not detect this and find a way to allow users in the mobile app or show a message of what needs to be done. Updating to 2 stars instead of 1. Will be back to 4 once resolved
App will not work since the new update. Very disappointing. Freezes while displaying “loading”. I have edited this review to state that after over a month I cannot login still! Terrible
Using the telehealth feature was confusing. This function gave instructions for how to set up an appointment. After that, though, there were no further instructions until the day of the call about who would call who/where I had to go for the call, etc. Additionally, in order to get those instructions on the day of the appointment, I had to guess where to go within the app; the instructions were not easily available. I recommend Cigna enhances the user friendliness of this feature. Despite this, the telehealth call was useful, and the audio and video were fairly clear. I appreciated that the doctor was able to leave notes for me from our conversation.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Connecticut General Life Insurance Company
- 15.8 MB
- Health & Fitness
- Requires iOS 12.2 or later.
- iPod touch
- Requires iOS 12.2 or later.
- Age Rating
- © 2020 Cigna All Rights Reserved
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.