Cinépolis USA +4

The app is overall very solid. I never have any issues with it crashing and I’ve never had any reservation discrepancies. So right away, it’s doing what it’s supposed to.

I can’t say the same thing when it comes to other movie booking apps.

In addition, as I’ve been using this app fairly consistently over the years, they’ve been seamlessly rolling out subtle improvements to the functionality and finding ways to better integrate with iPhone.

I love what this app does to the ticket option. There is no way you can get confused buying your ticket and reserving your seat through this app however… I do believe that is missing more extension once the movie is bought.
I do believe that this app should extend to the kitchen and if one is supposed to buy a ticket, this app should let you also order your favorite dishes while in the movies and it should let you put the time you want to receive it and how you want it. I feel like including the dinning experience within the app is the best complement and ultimately what the app is truly missing. Once the restaurant of the movie theater is connected with the movie one is watching the experience will be truly luxurious and it’ll help people join into the programs rewards and ultimately enjoy their movies in their local Cinepolis. Nonetheless, this app is great to know what’s around and get tickets. But nothing more.

This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app.

The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app.

So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.