Cinépolis Luxury Cinemas mobile app has been updated. With a refreshed UI and checkout process, order food (select locations only), reserve your seats, watch trailers, check show times and earn points on purchases with the Cinépolis Rewards, loyalty program. Sign up today and start earning points on in app purchases!
Error Messaging Updates
Ratings and Reviews
App won’t let me delete messages
Set up itself is pretty easy to use, and I really like that they now have a rewards program link into the app which makes it really fun over other options. But it won’t let me delete my messages. I got a message about my free popcorn for sign up in my message box since November, and I already used that popcorn. It’s not just that it doesn’t just get deleted, it keeps telling me I have a new message and that’s the only one in there.
Theater is great, app is terrible
This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app.
The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app.
So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.
Great if it works-be wary of client help
I loved this app, never had a problem until I got new iPad. Then I couldn’t remember my password. When I clicked the reset password it said to contact customer service. I finally found an email, then I got an email back basically telling me to tell them what show I wanted to see and they would help me get the tickets. I said I needed an IT fix so I could reset password. Then I got this weird email from “Atencion A Clientes”, so not in English which seems weird. They asked me for my email and what password I wanted to use...seriously.? I refused to give to them, then they sent me back an email with a password for me to use. It all seemed very fishy. I think either the email address and the “IT service emails are hacks. I then Just tried going back to the app and now I can not password reset and it all worked normally.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Internet Architects Consulting
- 80.6 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, French, German, Icelandic, Japanese, Mongolian, Persian, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- © Cinépolis 2015
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With Family Sharing set up, up to six family members can use this app.