iPhone Screenshots

Description

CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business. Connect, orchestrate, and evaluate all of your employee and customer interactions through a unified platform, automated workflows, and actionable insights.

Never miss an opportunity, always reply in an instant with a human touch. The CINNOX mobile app makes customer support and team collaboration easier than ever before:

- Receive enquiries from customer’s preferred communication channel
- Visualise the customer journey in a single pane view
- Swap between communication channels, or even initiate a video call or conference call
- Route enquiries or forward calls to the most suited staff

Install the CINNOX app on your mobile to stay on top of customer enquiries anywhere and keep delivering that fantastic service you’re known for.

CINNOX: Humanise Connections for Better Business. Use the CINNOX web platform to power the total experience of your business:

Elevate Customer Experiences:
- Customers can engage with your business on any channel they prefer at any time
- Improve first time resolution by connecting them to the right agent for a given situation
- Reduce wait time through automation and “always on” support at every touchpoint, at scale
- Offer seamless switching between voice, video, conferencing, across telecom and digital channels to best match the type of response needed

Optimise Employee Experiences:
- Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries
- Analyse interaction data to improve team performance and actionable business strategies

Visit our website www.cinnox.com to learn more about how you can connect, orchestrate, and evaluate for better business.

What’s New

Version 3.0.001

CINNOX elevates your customer and employee experiences through innovative omnichannel engagement and analytics.

LINE Integration
Receive and answer enquiries made to LINE Official Accounts connected to your service account.

Bug fixes
We release updates regularly and are always looking for ways to make CINNOX better.

Help us to improve CINNOX!
Shake your phone from the mobile App to share feedback.

App Privacy

The developer, M800 Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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