iPhone Screenshots

Description

The official app for Citi Bike, NYC’s bike share system.

Citi Bike consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the city. Our bikes can be unlocked from one station and returned to any other station in the system, making them ideal for one-way trips. Bike share is a greener, healthier way to get around — whether you’re commuting, running errands, meeting friends, or exploring in a new city.
The Citi Bike app gives you access to thousands of bikes in your area — unlock and pay directly from the app and get going.

The Citi Bike app also shows upcoming public transit departures, including MTA subway trains, shuttles, local, limited, & express buses, LIRR commuter rail trains, Metro-North commuter rail trains, PATH rapid transit trains, Bee-Line local & express buses, NYC Ferries, the Staten Island Ferry, the AirTrain JFK, the AirTrain Newark, the Roosevelt Island Tramway, and NJT commuter rail trains, light rail trains, & buses.

Within the app, you can purchase the following Citi Bike passes:
Single ride
Access pass
Membership

Happy riding!

What’s New

Version 13.95.3

Thanks for using Citi Bike! We update our app regularly to make your Citi Bike experience even better. Every update of the Citi Bike app includes improvements in speed and reliability. As new features are released, we'll highlight them in the app.

Here is what you can find in our latest update:
- Bug fixes and performance improvements

Ratings and Reviews

4.3 out of 5
3.2K Ratings

3.2K Ratings

bmc121389 ,

Not worth the money anymore

It was great during height of quarantine. So good for my mental health and got me back into the habit of commuter biking, but the cost is ridiculous. There should be a better membership option for NYers. With the amount I bike (and I would even more if it weren't for cost), I calculated and it's way cheaper for me to buy a great $1000 bike in installments AND a storage unit a block from me than the cost of using Citi e-bikes. And then at least I own it.

The regular bikes are unuseable even to my experienced biking friends who bike into the Catskills from BK. They are incredibly heavy and also not worth the price. I guess it's good for the occassional bikers or if friends are in town. But there is no benefit to it as a public transit alternative. It's such a shame.

There also should be a way to get helmuts. The number of people biking now with no protection is not good. Get Mips!

ssssfffffff ,

Could not be more displeased

I think citibike is an awesome tool for people to commute and get places when the trains/buses/cabs, or walking, aren’t portions. I have my own bike but it’s been getting maintenance, so I decided to try out the citibike for the first time. The gear system on these things really isn’t that great, you can pedal very hard but not really cover that much ground like a true bike. Also on my second time ever, the bike would not lock in the station...it was 3 am, and the subways and buses were not operating properly. The man on the phone told me to go to another station where there were 5 docks a few blocks away. I get there and there was only one dock and Again, the bike would not lock! I was starting to get charged overage, so I called again and asked what I could do, and I was told unfortunately I had to go to another station. I said that I was just told to go to THIS station but that the guy was wrong because there was only one dock and that I just wanted to be refunded and if I could just leave the bike but that I couldn’t leave the Bike because I would get charged for damages ....he then hung up on me. I called ONE last time and the lady said that she would send me an email, that, if I DO get charged, the email will basically cover me. I cannot wait to delete this app and my account...just waiting to make sure I don’t get charged some ridiculous fee....never riding citibike again.

A. B. B. ,

Tells you to redock on Gov Island during HENRI or be charged $1200

I docked my bike at Governor’s Island on Saturday, only realizing I hadn’t done it correctly once the last ferry back to the island had left from Brooklyn. Bridge Park. That Saturday evening Tropical Storm Henri rolled in and made it impossible and completely unsafe to get to the island to redock the bike for the rest of the weekend. I sent countless messages through the app trying to get support for the situation and didn’t receive any answer until Sunday morning. The answer I did receive was a canned response that barely provided any form of solution, instead urging me to go redock the bike on an island during a hurricane. They offered to send an operation team but gave no details on what that meant and never elaborated even though I asked continuously. Their latest email informed me the bike is now considered missing and that I’ll be charged the $1200. Citibike riders know that these docks are terrible - individual docks tricky to successfully use and oftentimes entire docks out of commission. To have such terrible customer service and such strict policies is ridiculous and to have absolutely no flexibility during a weather emergency is unacceptable.

App Privacy

The developer, Motivate, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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