Citizens Alliance Bank 4+

When I downloaded the app I understood that it needed a change of the account login information. And I have been using this app for awhile. But I can't login anymore. I had reset my password to my whole account lately so I had thought that I could now login on the app.. but apparently it still says that the account is locked and to contact my financial institution. I can login on the website with the new password just fine. So the app should have let me in as well...

Bryansbbg, we regret to hear you aren’t able to sign in. Since the app is new and different, you will be required to create a separate username and password. If you are still experiencing issues after you have created a separate username and password, please contact us directly or email us with the closest branch location so that we can serve you better in the future.

Constant problems trying to login to the app. Half of the time it won’t even load the login screen. I always have to uninstall the app and re download it. And then only does it work again half of the time. But when the login is working properly it’s a great app.

Nonyobuz, this is a known issue that is currently being worked on and we apologize for the inconvenience this has caused. If you need immediate banking assistance, please don't hesitate to reach out to your nearest branch location.

I like the idea of the fictional laity of the new app vs he old one but there are bugs everywhere in the app, making navigation very difficult. For instance, it doesn’t move the text box based on where the keyboard lays when you’re editing your budget and savings plan.

hhauduebnsnwo, we apologize for the difficulty you are experiencing with our new Mobile App. We will relay this feedback to the developers in hopes improvements can be made. If you have any further questions or need assistance, please don’t hesitate to reach out to your nearest branch location.