Description

CITIZENS BANK MOBILE BANKING

DESCRIPTION
The Citizens Bank FREE Mobile Banking app allows you to check available balances and activity, transfer funds, pay bills, manage your billers, Send Money with Zelle, deposit checks, and locate ATMs and branches – all on your schedule, at your convenience. 



The Citizens Bank Mobile Banking app is available to all Citizens Bank Online Banking customers. Accessing the app is easy – simply use the same Online User ID and Password you have established for Citizens Bank Online Banking. 



FEATURES 

Access the bank accounts you manage at Citizens Bank Online Banking

View account balances 

See recent activity 

Pay Bills
Send Money with Zelle®

Transfer money between accounts 

Deposit checks

Quickly see selected balances without logging in with Fast Balance

Receive account alerts 


Ability to Freeze or Unfreeze debit cards.

SECURITY AND PRIVACY 

Our Citizens Bank Online Guarantee® protects you from fraud with 100% Online and Mobile Fraud protection. The technical security measures Citizens Bank employs--including state-of-the-art encryption technology, firewalls and secure logon--protect your accounts from unauthorized users. Just like most major credit cards, you are protected 100% against unauthorized online and mobile transactions, visit www.citizensbank.com/security to learn more. 



We are committed to protecting the privacy of your financial information. See our online Privacy Policy on our web site at www.citizensbank.com/privacy 



CONTACT US 

Get help when you need it - Find ATMs and branches near your current location or search by city, state or zip code with our built in branch locator. Contact Customer Service 24/7 with our click to call right from your iPhone.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2019 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A.
Member FDIC

What’s New

Version 8.1

Thanks for using Mobile Banking!
What’s new:
- Fixed minor issues throughout the app.

Ratings and Reviews

2.6 out of 5
3.5K Ratings

3.5K Ratings

mynickname66 ,

Inconvenience

I have had an account with Citizens since they bought out US trust. That’s a very long time.
I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had.
If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.

IndyTed ,

I can not believe how bad

I have been dealing with this bank for my uncle. I have never hit so many road blocks in my life. And the Fees!!!! Are they crazy? I go to a different bank where it is all reasonable and the fees make sense. To pay bills you have to go to a page on a computer and set up the payees then go back to the app to pay them. Why have an app? My local bank does everything so fast right through the app. The people at the bank do not even get it. They are the only reason this is even getting one star. They are very nice and try to be helpful but what can they do with something that does not work? They were told, and so was I through the messages system, that once you set up one account on the home page of the bank ( of which they never send a link). Plus once you log off the account the message disappears! No one looking at it could find it. This app is so bad I had other people look at it to see if it was just me or what. If you think you need this bank for travel you do not. I just tell my local bank (through the app) where I am going (if it is flying distance) and there is no problem.
This bank and their app has been so slow and their system so messed up you can not even tell if you have bounced a payment or not. Then the fees really add up. I did not know these kind of fees were legal.

Elderly customer ,

App does not permit access to account

I have both an iPhone six and an iPhone X. The app does not work with either of these phones in a reliable manner. When I go to login a screen appears which says that the website is not available. Last year I was stranded in Europe without money because the app was not working. I tried to reload the app with no success. I restarted my phone also with no success. The problem is not with Apple, the problem lies with Citizens Bank and its app. If you look at other reviews you will see that they have had the exact same problem as I am now experiencing for the second time. It is not just me. Now, six months later, the app is broken again. The people at my branch are very friendly but unable to help. When I called customer service from Vienna, Austria, I waited on international long distance 30 minutes for an operator and still did not receive an answer to my call. I hung up. Fortunately I had some friends who lent me some money. The app now remains broken on my phone and I am heading to a competing bank to establish accounts and close out my citizens bank accounts.

Information

Seller
Citizens Bank, N.A.
Size
168.8 MB
Category
Finance
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, Spanish

Age Rating
Rated 4+
Copyright
© 2019 Citizens Financial Group, Inc. All Rights Reserved
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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