City Barbeque +4

I have been coming here for years. Their customer service has been awesome. Food Awesome too! They’ve had awesome Managers.& team members in the one! They have over backwards for people to help them and great service & they have an excellent reputation around here and I would send anybody that I know here for dinner, lunch, any day of the week, & that’s how much I think of this place! It is well worth being right here in Eastgate. And I cannot thank the company enough also that helps me with benefits for many Years! I can’t say it enough thank you to y’all.!!!!! Hats Off! Only thing I would do is this you need to bring back the five dollars off of 20 or maybe even $25 for a meal and believe me that’s gonna kick up your figures at the stores! Thank you again for a wonderful place to dine!

What a surprise and pleasure it was on our first time to City Barbecue in Vernon Hills , and Cora waited on us. She was so welcoming , friendly , helpful , and treated my husband and me like we were her family . She was so caring , and she has excellent customer service skills ! Because of her warmth and friendliness, we came back the next day to City Barbecue and encountered Tim , the manager . Tim was also so welcoming , friendly , and so easy to talk with . City Barbecue employees are all willing to help and to provide great service . And we will definitely return due to Cora’s and Tim’s kindness, and their willingness to serve the customers needs . Thank you ! Cynthia Ackman

A new City BBQ opened near us, so I ordered from the app 3-4 days after they opened. The wait time for pick up was given as 75 to 85 minutes. I got a confirmation email that said I would receive a text giving me further instructions for pick up. I never got any texts from them, even though I double-checked to make sure they had my correct number. When I went to pick up the food, I had to go inside since I never received any text. They hadn’t even started my order, and they told me that two of the meats I ordered were sold out. I finally got my food almost 2 hours after I had originally ordered in the app. In the meantime, I watched people coming in off the street and ordering at the counter, then getting their food within five minutes! Why have an app if you are going to de-prioritize all of the orders coming in from it?