iPhone Screenshots

Description

The McAllen 311 mobile application is your official civic engagement tool to connect with the City of McAllen. Our mobile application offers a quick way to submit a request for service, seek information, or provide comments to the City. The service request is routed directly to the appropriate City Department for immediate action. This means that your request will be responded to quickly and efficiently, allowing you to check its status throughout the process, receive comments, and notify you the instant it is resolved.

What’s New

Version 3.9.8

Updated UI, bug fixes and performance improvements.

Ratings and Reviews

2.1 out of 5
13 Ratings

13 Ratings

Very Concerned Investor ,

Bad new McAllen 311 app

The old McAllen 311 app was very easy to use and has location accuracy via google maps which will put a put where you are at with the issue. The new app is quite frankly garbage and should be deleted. You can’t place a problem request using a map pinpointing where you are. You have to guess the address where the problem is instead of being at the actual address or pointing in the map where it is. Feedback is also non-existent. And also it also requires you to sign up again because your old login does not carry over to the new app. I would rate the app a negative 1 million but there is no option for this. Look at all the reviews I the last year to present they are just 1 star because they can’t give a negative rating.

CrimeFighter5401 ,

Update Ruined App Access

The new app update will not recognize me as an existing user. Create account shows blank spaces and will not show what user is typing or what information it is asking for. There are many users unable to access the app and are waiting for this issue to be resolved. Lots of work to be done within the city and residents are unable to report problems without being placed on an eternal hold when calling in. Please fix ASAP!

Jojo Vulpe ,

Update ruined the app.

On the create an account screen all the stuff you need to fill out is blank. It doesn’t tell you what to put where.

App Privacy

The developer, City of McAllen, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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