Claire's 4+

Ok, when I want to shop at Claire’s, I go to my closest one. However, it isn’t exactly “close.” It’s 30 minutes away! I either had to go on the website, or drive all the way to Claire’s if I wanted to browse or know the best deals. That’s why I got this app on my phone. It was so cute! I saw every deal, had Claire’s rewards, etc. I could even call my Claire’s and have them put stuff on hold for me. I was really excited, but I noticed that things in the store were not on the app. I really like to purchase glue-on faux nails at Claire’s, but a lot of the ones I saw in the store were not on the app. This happened to me with a lot of things, like pens and notebooks, hair things, or jewelry. It was so wired. Plus, each time I went to Claire’s, they signed me in to Claire’s rewards on the app, and then the next day it would be GONE!! Is anyone else having this problem?

This app is off to a decent start but there are so many things that could be better. First of all, there’s a pop up every 5 seconds and that gets really annoying. It’s slow and takes forever to load anything. There’s no back arrow when searching so if you click on something but then want to go back and look at what you were looking at before, you can’t, you have to start the whole search over again. The cart should be easily accessible but you have to click through a lot of things to get there. Same with your wishlist. It’s really hard to access your wishlist and the option to add something to your wishlist is also hard to find. Also, there’s no option to delete your account, which I tried to do but can’t figure out how. Other than that the app is fine, but as it is now it’s really annoying to use and they might as well not have an app at all because using it makes me never want to shop at Claire’s again.

I couldn’t find any place to write in to customer service on the app or website so this is the only way to reach out to you. My niece loves Halloween and I tried, unsuccessfully, to buy some jewelry for her on your website and no matter how many times I hit “place order” the screen didn’t budge or show an error message. It just sat there. After several attempts I gave up. Due to the poor quality of your website I’ve successfully purchased somewhere else. I work in financial tech, my advice to you is hire a marketing and development team who knows how to properly make a website. Also respond to your reviews, it makes a difference. It’s extremely frustrating that there’s no notification of why I can’t place an order. It appears I checked all the boxes but if there’s something I missed, your system needs to notify its customers. I just sat there playing a guessing game until I got annoyed enough to give up. If your features are restricting me from buying from you guys, I wonder how many other people gave up on it today. Best of luck.