Cleanster: Cleaning Services 4+

This is a real time saver. I was so tired of managing cleaning and getting someone to come on time. It was always a double trouble to ensure that someone will come before the guests. You definitely don’t want your cleaner to do in front of your customers.

With Cleanster it is all automated now. I almost forgot that this issue existed. I just connected it to my AirBnb and it tracks all checkouts automatically. Why I didn’t know this service before. It could save me a tons of reviews and paying extras to clean it on time.

Hi Tony Siemens,

Thank you so much for your kind words! We’re thrilled to hear that Cleanster has helped simplify your Airbnb operations and saved you both time and stress. Automating cleanings through the iCal connection really is a game changer — and we’re so glad you’re benefiting from it.

We’re here to keep making your hosting experience smoother and more reliable. If you ever need anything or want to explore more features, feel free to reach out via WhatsApp at +1 (737) 275-4561 or support@cleanster.com.

Thanks again for being part of the Cleanster community!

— Cleanster Team

Paid $170 for a cleaning at 8:00 am! No one showed up. I called and they said someone would be there by 10 am. At 11 I called again, they said the cleaner was driving around and couldn’t find my address. She wasn’t answering my messages. Supposedly she went home to charge her phone and was coming back and only 5 minutes away. 2 hours later at 5:00 PM she showed up. Complaining about how tired she was. My kids had to sleep so I told her to skip the bedrooms and focus on 2 of 3 bathrooms and the kitchen and living room. She left after 3 hours, left all of her sweeping piles. She cleaned the outside of the bathtub but not the inside. When I tried to cancel the upcoming cleanings I had scheduled they said I would have to pay a $40 cancellation fee!

Hi Ikina,

We’re truly sorry to hear about your experience and completely understand your frustration. This is far from the level of service we strive to deliver. The delay and the lack of proper communication from the cleaner are unacceptable, and we take full responsibility for the inconvenience caused to you and your family.

We are currently investigating what happened in this specific case to ensure it never happens again. Your feedback helps us improve, and we are taking steps to better screen and support our cleaners, as well as improve our real-time support system.

Regarding the cancellation fee, please reach out to our support team directly at support@cleanster.com or via WhatsApp at +1 (737) 275-4561 so we can make things right for you.

We appreciate you giving our platform a try and would love the opportunity to earn back your trust.

Sincerely,
The Cleanster Team

I paid $170 for a cleaning at 9 am. The app was down until 10 am that day and no one even verified that someone was coming. Then at about 10:30 am a cleaner messaged and said she’d be there in about an hour. I was busy working and just trusted she would get there and get the job done. At 2:30 I was informed that no one had showed up by someone at the house, not by Tidyapp. There was no communication from Tidy app at all. So I called them and they begged me to give them a chance to let someone come by 3 and if not they would refund me. When I got off work at 5:30, they told me that the cleaner couldn’t find the house and it was my fault and they wouldn’t refund a penny. Horrific experience and a scam

Hi KreeepyKat36,

We’re deeply sorry to hear about your experience. What you described is not acceptable and does not reflect the level of service we strive to provide at Cleanster (formerly Tidyapp). We sincerely apologize for the app outage, communication breakdown, and the inconvenience you endured.

We understand your frustration and would like to make this right. Please reach out to us directly at support@cleanster.com or WhatsApp us at +1 (737) 275-4561 with your booking details so we can fully investigate this incident and work toward a resolution.

Your feedback helps us improve, and we appreciate you taking the time to share it with us.

—The Cleanster Team