CleanUSBDrive 4+

Complete failure with CleanUSBDrive

I tried using CleanUSBDrive to remove Mac dot files from a FAT32 USB thumb drive. The result was disaster. The app deleted media files that I wanted to keep, and it littered the drive with many other files, including files named “journals” and dozens of EXEC icons. Oddly, when I looked at the drive using Disk Utility, the number of files on the volume was listed as zero. I’ve never seen that before. I wanted a refund, but the App Store did not provide a way to request a refund from Apple. Instead, the App Store directed me to a support form on the app creator’s website. So I submitted the form, but have had no response. In submitting the form, I received a PHP script error warning, but eventually the form was submitted. I thought Apple reviewed apps before allowing them in the App Store, but what kind of review happened for this app?

Developer Response ,

Hello Bob-in-SF, I apologize for all problems that you have found, but this App simply can't do what you say because it hasn't the ability to create files or folders. Of course, I have formatted an USB stick with FAT32, copy a lot of media files (images and videos), and then I have used CleanUSBDrive to clean and eject it... and App has worked like a charm. Apple review team checks for hours and even days all versions of all Apps released in the Mac App Store, and if any App has bugs or any other problem, they reject it. But if you want a refund, feel free to contact with Apple to request it (Developers can't handle sales and refunds). Best regards.

Most useful app that i use daily

I always disliked the files left on usb drives, when using them between different OS’s. I searched for a while before I found this app. Instead of ejecting by os, This app ejects the drive and deletes the “extra” files. I’ve been using it for years and never once had an issue. Always does what it says and what I needed. .

Doesn't work

I gave the app full assecc and it doesn't even launch.