I don’t fly very frequently, but when I do, I love using Clear. Recently got it for my wife as well and it’s just $50 to add a family member. We are always a bit late on getting to the airport, maybe not even late, but we like to be confident we make the gate on time. It really saved me a good chunk of rebooking money as we were late to the gate originally and the security lane was just out of control due to limited number of workers at the domestic erminal at SFO. I quickly added my wife to my Clear account (4 min) and we made it to the gate in 3 more minutes using Clear. That day we saved at least $300 on rebooking fees and it gave us a peace of mind.I like the mobile app and now I know when to leave home if I’m using Clear. They have a home to gate ETA feature, really helpful in planning on when to drive to the airport. I won’t lie, that sense of a VIP status going through Clear, makes me feel good and important on top of saved time. Plus all the agents are super nice.

I understand this is for travel within U.S. airports, but it’s annoying that the app doesn’t work overseas. Luckily we have a VPN service because we live overseas, but if you’re trying to login anywhere else and you don’t have a VPN, or you don’t immediately think to use it, good luck figuring out what you’re doing wrong. I simply wanted yo manage my account and update some things for my wife before her return trip from the States to Europe. I ended up spending 30 min resetting my password, deleting and redownloading the app, and googling every possible solution. I could login online, but not on the app. It would give me a general error message about my credentials, but It would’ve been more helpful to say that these services aren’t available in my region so I knew why my freshly updated login information wasn’t working. It finally clicked that I should try my VPN. It worked, and seems like such a simple no-brainer fix, but turning on your VPN isn’t always your first thought, and having to go through all that still got me worked up. After all that, I realized that I can’t even do anything for my wife, because she needs her own login for the service that I pay for and manage on her own app on her own phone. Why bother when I have TSA Pre-check that is so much simpler, and so much faster.

When I flew out of SFO I was struggling to find the normal TSA entrance and when I asked a CLEAR employee if they could point me to it they gave a very broad gesture off to the side and promptly asked if I was over 18 and had a valid form of ID. When I told them that I was over the age of 18 and had a valid form of ID they told me that I could enter through the CLEAR entrance. I told them that I wasn’t a member and wasn’t wanting to start a membership as I don’t fly often. They proceeded to tell me that I could go through the CLEAR entrance without a membership for free(which should have been the first red flag). After scanning my ID and taking my photo they told me that it would be $219 a year to keep the membership and that I would need to swipe/tap my credit card, even after this whole interaction started with me explicitly telling them that I did NOT want a membership. I told them again that I did not want to open up and pay for a membership. I unfortunately made the mistake of taping my card and going through after being told by the CLEAR employee that I would not be opening up a membership or charged. A week later a get a $219 charge on my card. Luckily I was able to canceled the membership and refund the charge (refund is currently pending), but I still find it very upsetting and unprofessional that your employees would continue the process of opening up membership after being explicitly told multiple times that you do NOT want to and stating that you won’t be charged when you will be.

Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking the app does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better Clear. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would.