ClearToken App 4+

It only gives you a notice 20 minuets before your laundry is done. Would be nice to have a text sent when it’s 5 minuets Til done and when it’s done. Also how are people without smart phones suppose to use them when that is the only option apartment complexes are offering???? Seems they need to fix some issues.. also the dryers do not text you when almost done. Which is a huge issues for apartment complexes that use these washer/dryers

This might be fine for residential or neighborhood laundromats, but for a hotel it’s horrible. There’s a minimum $10 fee to add funds, so if you’re doing one load, you’re gifting them a significant amount of money. The app doesn’t take ApplePay or PayPal like some other laundry apps do, and I don’t like giving my credit card # to a company that seems to be trying to take my money (if it were my building I’d get a gift card for laundry, but not worth it for one load). And you have to use a separate website to add funds. If you lose money because of a faulty machine, they don’t give you a refund: they give you credits. Checking out of hotel, so it’s like no refund at all. I didn’t have an issue with the app, but all apps have occasional glitches and again, they don’t give refunds. There’s no reason not to allow us to use credit cards at the machine like other apps do.
Ripoff alert.

Most the negative one-star reviews are a year old or older, however I am using cleartoken as an option for my customers to use at my laundromat. I have had it installed on all my machines (68 of them) for about a month, and those that are using it, love it. This has eliminated the use of quarters or tokens. They don’t need to walk in with cash, but can use their credit cards. Those few that have had a problem quickly get it resolved with the cleartoken representative when they call or email. So far my experience has been a positive one, as it is simple to use and is very intuitive. I would recommend them as an additional option for payment.