CloudTalk Go 4+

Name: CloudTalk Go
Rating: 2.4 (15 reviews)
Author: CloudTalk.io

CloudTalk.io

- 2,4 • Оценок: 15

- Бесплатно

Описание

Stay connected to your customers while on the go. CloudTalk Go lets you have a first-rate international call center in your pocket. Handle calls and get business done anywhere, anytime.

CloudTalk Go is a flexible solution custom-made to fit your needs. Make and receive calls using a powerful call center software that’s connected to your favorite business tools, including CRM and helpdesk solutions.

Whether you receive a high volume of calls or just a few, CloudTalk will fully adapt to your business’s requirements.

Transform your productivity with CloudTalk Go’s contact management

Features:

- World-class design
- Native calling experience
- SMS with templates
- MMS with templates
- WhatsApp Inbound Messages
- Call transferring
- Emotion rating
- Contact tags
- Call notes
- Voicemail
- Call tracking
- Call recording
- Call summary
- Call history
- Improved filtering
- Contact overview
- Mute function, on-hold option, loudspeaker
- Add/Edit Contacts

International Numbers
Acquire international numbers from 160 countries.

Advanced Integrations
CloudTalk Go records and syncs everything. It's backed up by all your favorite tools. Your call activity is tracked even when you aren’t actively working. Once you come back, you can use advanced call center analytics to measure customer communication.

Intuitive design
CloudTalk Go has a world-class design that is pleasing to navigate through. Plus, it fits right in your pocket.

Categorize Your Calls
Improve user and operator experience with advanced call monitoring and efficient statistical tools. Assign individual tags, notes, and emotion ratings for your customers.

Advanced Features
CloudTalk is constantly upgrading and improving to meet the demands of our users.

Instant Access from Anywhere
Get business done from wherever you are. The CloudTalk system is extremely easy to set up. You can start handling phone calls in less than 5 minutes.

Flexibility and Scalability
With CloudTalk, it's easy to manage both a high and low volume of calls. Quickly scale up or down to meet demand.

Guaranteed Security
24/7 monitoring, data encryption, anonymity, and data erasing are guaranteed by default.

Convenient Billing Model
No expenses are incurred by installation. Hardware and license fees are applicable in certain cases.

Sign up for CloudTalk Go at https://www.cloudtalk.io/signup/.

16 окт. 2024 г.

Версия 4.9.1

Bug fixes

2,4 из 5

Оценок: 15

Unable to receive calls

The app loads okay in the phones. I’m able to make calls but it does not ring when there’s an upcoming call. You would think by now this would have been fixed but is still just an app that need improvement.

How CloudTalk boosted our call center's performance

Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base. The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees. Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.

Good Call Management App

Cloudtalk has become essential for managing my business calls. The app’s interface is clean, intuitive, and user friendly. It is easy to navigate, and I was able to get up and running without any hassle. It also has a robust range of features such as call recording for keeping track of important conversations. Calls are consistently clear with no drops. Overall it has been great for streamlining and organizing my calls.

Разработчик CloudTalk.io указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.