Clover Go - Dashboard & POS ٤+

In order to do an exchange, I have to scroll through thousands of products to find what I want to exchange rather than type in the new item and on top of that, it will only allow the exchange if they are both in the same catagory. That is insane. It would take me hours to find the new item to exchange with. Also, customer service is garbage, I’d rather talk to a rock that knows what it’s doing. Train your employees, they only know how to read a script and give false information. Gave it two stars because the hardware and software is amazing for most part.

I’ve had it with this system. And now you updated an app to have no function?! Everyone complains and you say there is another update coming soon? Who would ever updated an app to have no functionality? Why wouldn’t you wait until it was complete if that was ever your plan. I’m sure you guys realize everyone hates it and now you are scrambling around to fix it. You guys have no idea how stores work. This is system is horrible. If you own a convenient store with more than 1 employees then this system isn’t for you unless you want a lot of work. You have to download another app to separate sales for each employee. If you do a return, the system doesn’t put it back into your inventory. OH and if you don’t hit done within 30 seconds to 5 minutes your card transaction will become VOID! Please check your sales because once they told me this I went back and found voided sales because of this. Customer support is horrible. It consistently goes offline. You can’t see what it out of stock, you have to downloaded your inventory to the computer and good luck getting it organized because if you have it in a category you still have to put labels on it to see it on excel in its category. Save your money and time.

I recently purchased two Clover devices from Diane, a sales representative from Clover. I was extremely disappointed with my purchasing experience. Diane lied to me about several important aspects of the purchase, including the refund and credit policies for the devices. She promised me things that Clover does not actually offer, which was a major issue for me. After I signed the purchase contract, Diane became completely unreachable. I tried calling and texting her several times but received no response. When I called the Clover customer service team to inquire about my delayed devices, I was only given contact information for Diane and her manager, but neither of them responded to my calls or texts. Overall, I would not recommend this sales representative or Clover to anyone. The lack of communication and honesty during the purchasing process was unacceptable, and the delay in receiving my devices was extremely frustrating. I hope that others can avoid having a similar experience."