I’m dyslexic so I used to use the City National portal consistently because I could not only verify that I had entered the correct amounts in my transaction book but also do a bank reconciliation. This app is very easy to use and functions very well, except for the balance. I like that it shows everything that’s going on, and all the transactions and so forth, which is extremely useful to me. However, the balance is not a reflection of those transactions, as they appear. There have been times when I’ve actually had to call the bank to get my balance. To me, that defeats the purpose of having the app at all. Further, even they can’t use it for that purpose and have to go to another source. If you can’t reconcile the total of all your bank transactions then all it is, is a list of those transactions. This is useful to me personally, but not much value to the non-dyslexic. If the balance shown is always “wrong”, unlike it was BEFORE this “update”, the best value of the app is gone. Apparently, I’m not alone in this opinion, either. I’ve heard this from many other customers.

I'm liking the changes so far in the app but I'm trying to figure out if my password still expires because in the old app it used to tell you how many days you had until your password expired i'm not seeing that option in this app one thing I wish this app head I would like to be able to activate new debit card within the app instead of having to call a phone number just to have my new debit card activated I think it would be more convenient if I could activate it within the app i'm still trying to get used to the new layout but liking it so far

The outline doesn’t seem to match the check size so I’m not sure I’m positioning it correctly. Plus when I begin to position the back of the check the white message box doesn’t disappear for quite a while, leaving me struggling to determine how to position the check. That stated, the app still seems to accept my check fine and perhaps a few more tries and it’ll make more sense.

My account # was changed when my local bank was bought by City. I was told my payees would transfer. They did not! I have talked with a City Bank rep 4+ times about this. I was assured over and over this issue would be solved by IT professionals. It was not. Finally I said, I’ll just re-enter my payees. I have tried to re-enter over and over since yesterday. I enter all the information required and when I hit submit it reads “oops something went wrong on our end”. I have even tried several payees! This is ridiculous! My bills need to be paid and I am very unhappy with the Citizens Commerce to City Bank transfer.I was just asked if I wanted to update my review!!! Well, I have had 3 people work on this matter with no success. After talking with the last person, who assured me it would be resolved, I have yet to hear back from her after again promising City was on this matter. This was over 2 weeks ago. I have not heard back nor has the issue been fixed. Maybe it just can’t be fixed. Asking me to call a # to obtain help is a joke. I have made numerous phone calls about this. I am thinking my time is not important to City National Bank.