Coastal Credit Union ٤+

Won’t Work [EDIT: fixed]

Have tried uninstalling and redownloading several times but I can’t get past the login screen. Sits on a spinning wheel for a minute or so then gives a connection error pop up.

EDIT
Was able to get the issue resolved thanks to a support agent. For anyone else having the issue I had, here’s what they had me do and it worked:
Uninstall the app. Go to settings and delete any extra keyboards that aren’t English US and Emoji. Restart phone. Go back to settings, set language to UK English and add that keyboard to phone. Reinstall app and attempt to login.

استجابة المطور ،

We apologize that you have experienced this issue. If you are still experiencing this, please call us at 919-420-8000. Thank you.

One of the worst apps on the planet

I saw another review before posting this one where tech support had the most convoluted workaround, deleting the app, deleting extra keyboard languages, changing the phones system language. That just feels like a few steps short of spinning around 3 times then chanting “make a payment” into a mirror with the lights off.

Saving your log in to use FaceID takes a some extra steps but that’s not an issue, trouble is it doesn’t work right. It will launch faceid multiple times while it’s logging in, “we’re sorry we were unable to validate your information” pops up after you’re logged in, kicks you back to the log in screen and when you try to log in again “if you switch usernames it’ll delete the old profile from this device blah blah blah”. If you manage to get far enough to make a payment on a loan, clicking submit payment just glitches out the screen, clears everything you’ve entered and doesn’t give any kind of indication a payment was submitted. You have to log in on another device to check payment history.

استجابة المطور ،

We apologize that you have experienced the issue with FaceID. We have released an app fix to address this issue. Please be sure you have updated to the most recent version. If this does not resolve your concern, please call us at 919-420-8000. Thank you.

Improved but still needs work

I like the new version of the Coastal app with a couple of exceptions. For reference, this has been my experience on an iPhone 11 & iPhone ProMax. Things I like: 1. Users now have the ability to stop a *single* reoccurring payment in Bill Pay. 2. I also really appreciate how very easy it is to deposit a check! Things that need work: 1. it is very slow to load (regardless of how much signal I have) 2. The facial rec feature often makes me log in twice and gives me an error message. (?) 3. The “Accounts” button on the drop down menu doesn’t take you to a list of accounts as I would have expected. Or to be precise, it takes you to two accounts. - To get where you can see a list of accounts, you have to choose the Home button on the drop down menu. Perhaps the current drop down Accounts button should be renamed?