Coinbase: Buy Bitcoin & Ether 4+

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For the size of the company, this app and their support is bad. Over the past six month I’ve verified my ID and sent selfies 5 or more times. There’s no way to speed the transaction when they feel to slow you down or flag an $80 transaction! 🤦‍♂️
Spent an hour with support thinking perhaps there’s a secondary layer 2FA one can add to the account to avoid needing to send my ID and face. Not happy with all this photo collecting biometric nonsense especially as you can bet your last dollar these companies share that data with hundreds of other companies over time just like your email address. Make no mistake there’s a reason you get junk and unwanted mail form all over the place yet you signed up for one only. Slow, support is mehhh, instructions are incorrect. After sending transaction it sent me. Text message where I can email 😂 I sent the email and got an instant reply that that no longer works and to rather visit their help enter. Again for the size they’re you’d assume they have their automated texts emails in better order and have a better more reliable way to confirm a transaction than needing to send selfies and ID for an aged account that’s been verified 5years ago. I don’t recommend anyone storing large sums on the app. Also in case you try buy something for crypto make sure you have other payment options available bc you might have to wait a few hours for the transaction to clear or worse wait 3-5business days. Good luck

I’ve had my account for years, my bank account verified for years too. I’ve been trying for weeks to withdraw cash from account. I enter the transfer, it all seems fine, I get an email that withdrawal is underway and should arrive at bank in 3 or 4 days. A day or two after expected date the money still fails to arrive and an email comes - “your transaction has been cancelled, please try again”. No explanation, no help to correct whatever the problem was (if there even was one). It’s like a Hotel California app... your money can check out anytime you like... BUT IT CAN NEVER LEAVE.

Update: it took a few days but I did get a response. My withdrawals were cancelled because the names on my accounts did not match. Specifically, my checking account, opened 20+ years ago, uses my middle initial and my Coinbase account uses my full middle name (as they used my driver’s license which has my full name on it). They said “add a new account to transfer funds to that has a matching name”. Turns out I already had that, my PayPal account, which also used my driver’s license to verify my name and comply with Know Your Customer laws. I transferred to PayPal and it went through almost immediately 👍