Coinme: Buy Bitcoin & Crypto 4+

CoinMe looks good in purchasing and withdrawing bitcoin instantly (trading). But yet your company, websites and app claims your fees are low. I honestly got shocked when I lost $400+ in purchasing $2,700 of bitcoin and sending to another wallet address, I couldn’t find this reasonable. I like the app as it’ll be very convenient, pleasant and useful for your customers if you strengthen your (in app purchases and it’s fee) put legit computerized miners (blockchain) to automatically calculate fees when purchasing/sending out. Sensibly fees should be automatically charged in every transaction with the help of (fees calculator or other useful options like (increase/lower fees). Most apps get lost and steal money from fees cutovers don’t understand. Please work on this issue.

Hello Sharon, we value your feedback. Coinme's fees are quite competitive for the cash to crypto market. Try using another one of our products with different fees. To learn more, please visit: https://coinme.com/fees/. We hope that we can improve your opinion of Coinme!

I want to leave this review to let everyone know to stay far away from this app. All the replies by Coinme to the 1 star reviews are just for show. They have the worst customer service and will not respond! I’ve had a case open since November of last year for $400 that they took from me and they haven’t responded once. I then filed with the Better Business Bureau and they wouldn’t respond to them either, so the BBB had to close my case with them. Two weeks ago I opened a second case about my open first case and they have yet to respond to that one either. There are better companies to use, do not use Coinme. They will take your money and do nothing to help you get it back. STAY FAR FAR AWAY.

I see the developer responded on where to go to get help with an issues on their site. Apparently they didn’t read my review as I know where to go. I have 2 cases open with you, the issues are your lack of response (literally zero response), the fact that you took my money 93 days ago & still have my money.

Hello nfbgodor, we're sorry to hear you've run into an issue, and for any inconvenience this may have caused. Coinme's Customer Support Team is happy to assist you! Please feel free to edit this review to include your support ticket number and an Agent will reach out to you promptly. If you do not already have a case number, please fill out and submit a support ticket form to be assigned a case number and connect with a Coinme Customer Support Agent. In order to do so, visit the Coinme App, login, press the green "help" icon, and click "send us a message". Follow the prompts for the issue you're experiencing, and submit the support ticket form. Once you have done so, you will be assigned a case number, please check your email inbox or spam folder for follow up communication from Coinme's Customer Support Department. Coinme is a licensed and regulated US entity. Our Customer Support Team is eager to assist you with the issue you're experiencing, or if you prefer, issue a reimbursement. To learn more about Coinme's Reimbursement Process, please see the following article: https://help.coinme.com/en/articles/8169681-coinme-reimbursement-process. We hope that once this is resolved, we can improve your opinion of Coinme!

So yesterday I came across this app and sent some coins to here to my ltc wallet address. They never showed up in the coin me app. I checked the transaction thinking maybe it takes more confirmations and it is slow today. No it was fully confirmed and then shockingly it appears the coins were sent from that address out to two separate addresses. Of course none of this is reflected in the coin me app it simply shows no activity. Support gave me generic responses and told me the proper department is looking into it. I started looking around and disturbingly found many people online posting reviews with the exact same story as me. This really baffles me so apparently all these people are sending crypto into their coin me wallets and not getting the money and it’s being seemingly stolen and sent elsewhere yet this shady company continues to operate like nothing is wrong. It’s not right and I’m writing this review with the thinking that maybe it will stop just 1 person like me from sending coins here.

Hello. We're sorry to hear that you've experienced this issue. If the issue hasn't been resolved for you, kindly edit your review to include your case number. We can pass it along to our team to get the details so that they can better assist you. We hope to hear back from you so that we can get this rectified. Thanks!