Congressional FCU 2022 4+

This app works great for me. I can always check my accounts from anywhere. I can pay my Zelle accounts as well as pay my bills from the app. It’s slow at times is why I can’t give it 5 stars and I do realize it could be my service or CFCU network but overall it’s good. I have been using it since its inception.

I’ve been a member of CFCU since 1990 and have complete trust in the institution. Congressional has been there for me during the many hard and difficult times in my life. It’s educational seminars taught me how to budget, invest, manage, save, plan, and prepare for financial success according to my personal income. It taught me how to manage, use, and build good credit; how to read, understand, and correct errors on my credit report; and especially, how to improve my credit score. Over the years, it has also assisted me in financing my automobiles and purchasing my home. The customer service representatives are always professional, attentive, knowledgeable, and helpful. The APP is so crucial and valuable in every aspect of my life. I must admit that it took me a while to download it; and now, I’m so glad I finally felt comfortable enough in doing so all these years later. It is safe, reliable, convenient, and easy friendly…even for me at 72 years old!

The purpose of an app is to be user friendly and easily accessible for the end user. However, every time I switch from one account to another I’m either locked out or I have to input my account information in multiple times. Secondly I am not able to view the real time account in my account unless I select the link which is always different from what is displayed. Why create an additional step to see the real time dollar amount in my account. It’s very frustrating when it doesn’t have to be.

I do like that they are trying to keep up with technology, but I ask of the developer… to remember to keep the end user in mind. The goal is to keep the customer and not force us to look at alternatives because you as the developer did not ask the customer what we wanted. Try a focus group next time. Ask us what works for our busy lives…and that is to access our funds, transfer funds and pay bills in a secure banking site.