Connect ONE 17+

Biggest one is there is no feature to force logout from all logged in devices. I changed my password but I don’t think it did anything, and I can’t find that ability anywhere else. This is a big security issue and leads me to this review. But while I’m at it, the UI looks more like a webpage than an app, which leads to a poor UX. The app has worked otherwise at unlocking my apartment’s front door for guests.

Thank you for your review. There is a force logout security feature which is exposed to system administrators. Since your review we've expanded the "Reset Sessions" option to the user as well. Also, we've made many improvements to the UI/UX.

With the new iPhone 14 and the switch to new camera sensors, the default camera can’t focus on close up objects (like the barcode you need to scan). The app needs to be updated to support switching to the new macro camera that can focus on closer object and can actually read the barcodes. Until then, it’s nearly impossible to get the app to read barcodes and unlock doors.

Thank you for the notification of the issue, in the future please send us a support request at support@connectedtechnologies.us. We do not monitor reviews for support issues.

Please send us an email with your iOS version, as it appears to be an issue with iOS 16.02. See more info here: https://discussions.apple.com/thread/254228070 and here: https://discussions.apple.com/thread/254285589, also here: https://www.forbes.com/sites/paulmonckton/2022/09/20/apple-confirms-fix-for-serious-iphone-14-pro-camera-problem---heres-what-to-do/?sh=7ec0381f5fa1

Not intuitive at all -- and very awkward to use. Have had nothing but difficultly sending commands/ updates. Should be streamlined and simplified to be user friendly and accessible. Commands never seem to be "sent" and are always in "processing mode." Do not recommend, and if recommended by your security company, good luck.

We are sorry you did not have a positive experience, please note that connection issues with the onsite hardware are not within our control. Most likely they occur from Internet router updates which remove rules for connectivity. Please reach out to your security company to ensure the hardware connectivity is functioning correctly. Also, if you have any additional feedback in terms of what feature is lacking intuitiveness, we'd love to hear back from you on it, please email us at support@connectedtechnologies.us. Thank you.