Connect Staff 4+

Name: Connect Staff
Rating: 3.5 (8 reviews)
Author: Monscierge

Monscierge

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- 3.5 • 8개의 평가

- 무료

설명

Connect Staff provides real-time two-way guest and staff communication. Help drive and improve guest satisfaction through customizable workflows and user roles by managing and responding to requests in real-time. Request assignments are set up within Connect CMS and be segmented to match the way you work. Tasks can be assigned or automatically re-assigned based on staff availability, time-of-day, request type or even by fulfillment ETA.

Guests' requests and staff tasks are available across mobile and tablet devices. Review data analytics from your dashboard, communicate with guests via SMS messaging, and measure staff efficiency and response times - all from one centralized, permission-based CMS (content management system).

Connect Staff is for the staff at locations utilizing the Monscierge Connect platform. The complete functionality of Connect Staff may not be available at all properties.

2024년 1월 5일

버전 6.1

- minor bug fixes

3.5/5

8개의 평가

A mess

I have to use this app for work and it is a constant headache. I work maintenance for a hotel and this app will occasionally stop sending notifications and it doesn’t work on some of my coworkers phones at all. Worst of all it kicks you out around 8-10 times a day and doesn’t remember your username and mine is long so you have to type the whole thing out over and over every day. I’ve given up and just gotten all my coworkers numbers because texting and calling is faster than communicating with this good for nothing app.

We apologize for any challenges you’ve faced. We’ve updated the app to address several issues and have more updates and new functionality on the way. If you have specific feedback or questions we’d love to hear from you directly. You can email us anytime at mobilefeedback@monscierge.com.