ConnectNetwork by GTL 4+

I have sent multiple messages that have taken days to get delivered. Unfortunately with no job due to the Covid quarantine I can’t afford to keep paying the outrageous FEES and costs of the phone calls. Messages are the cheapest options but they don’t away send and if they say they do my loved one isn’t always receiving them. Not receiving any “rejection” messages because I don’t send inappropriate things, just trying to keep up with day to say life to keep both our spirits up being apart. It’s very frustrating, this is a scary time to have someone incarcerated and not being able to connect with them when we’re paying these fees and costs is ridiculous. My app doesn’t have the “request call” option. I’ve sent money to the trust account that doesn’t always get credited on his end as well and get told “sorry” after waiting on hold for an hour when I called. Now he is no longer receiving 2 free calls a week so communication is going to get less and less.

Not happy with this app at all but unfortunately it’s the only way I can communicate with my bf. I believe y’all have taken now almost $40 of my money saying “funds are expired” when I just put the funds in there?? Why not REFUND my money instead of taking it sayings it’s expired?. Where do y’all have it written that funds expire? It’s only been a month. Same thing happened before and when I email y’all not once have y’all replied to me out of the numerous emails I’ve sent. And when I call no one has answers for me and still nothing has been resolved. I am extremely unhappy with your service! How u can justify taking money that’s hasn’t been used yet and saying it’s expired right after I deposit it is beyond me. And not right at all. The least u could do is notify us the funds are expiring and REFUND US OUR MONEY BACK. I won’t stop until I have answers. This is messed up! You can’t just take peoples money like that and think it’s ok. Furthermore you need to update your app bc the facility my bf is at doesn’t do messages anymore and y’all are still taking peoples money for that too and your call center can’t figure out the problem. Well I figured it out for u. So frustrating having to deal with shady apps like this. My review will change once y’all fix this huge and important problem on your end. It’s not right.

This is a horrendous money hungry company that takes advantage of the poor and underprivileged by being the monopoly of jail and prison communications. They know they are the only option so they price everything at a rate and then throw in the “plus applicable fees” which makes it nearly impossible for the average person to stay in communication with their loved ones after the justice system serves injustice. They don’t deserve to be isolated in the way that connect network does when your down to your last dollars and this becomes over a thousand dollars in just communications in a month. That’s not even including my phone bill. Even with all of that and how awful of a company they are, it just doesn’t even work most of the time and when it does work it’s slow and glitching the whole time. I hope that someone from this company can see the way it’s taking advantage of people who are already in a terrible situation. Something must change. This is an embarrassment of a brand, and the epitome of Rockefeller monopoly, which is sad to see. I’ve had nothing but issues with this company and trust me I know what I'm talking about as I can quote the little robotic statements before and after the call.