CosmoProf Beauty ٤+

Hi there my name is Theresa and my son is a software developer, specifically mobile app developer. I want to complement the app developer or developers. The last couple of orders I have made have been much more user friendly and less faulty. I am impressed at how smooth my order went today. I’ve learned a lot about this field through my son, who expects excellence out of his work. So I want to give credit where credit is do. Well done!!

I get so frustrated with how slow the app is. It freezes and lags constantly whenever I use it. The last order I submitted asked me for the billing address for my credit card (I’ve had this information on my account for over 12 years). I entered the info (which they already had from past orders), but it wouldn’t let me submit my order because apparently it didn’t like the address, but it also wouldn’t let me edit it! I ended up deleting my card on file three times (because that’s the only way to edit the billing address), but each time I resubmitted the billing address, it didn’t recognize the address for whatever reason. I gave up, went to bed, and the next morning it finally accepted the address so I could finally submit my order.
There is no reason why a company as big as CosmoProf cannot have a more user friendly app that is easy to navigate and functions properly.

Cosmoprof never has items in stock, but the app let’s you buy items. They never tell you when items aren’t in stock. Cosmprof will cancel a shipment and never send one email about the order. It’s so confusing when you are waiting patiently for items and they never let you know they aren’t coming. I ordered 7 items with my last order, they sent me 3. I waited and waited for the rest of the items. I finally asked why I haven’t received my order with the order number and customer service was like, “Oh, those items were canceled”!! Send an email or text? The way they have this supposedly new app set up is better. They are still behind in orders and will not let you know items are canceled. I’m over them at this point. I hope they Cosmprof goes under. Waste of time on the app!

Really is a shame. Customer service matters in the beauty industry.
I wait and wait for products for my clients, and they ghost you with orders!