Couchsurfing Travel App 17+

Life changing App

This has been by far the best App I have downloaded. It has enhanced my life and taught me things about the world and life itself. The people I meet seem to have very little expectations of a host and their travels other than experiencing someone and something new. I can’t tell you how refreshing that is or how it has helped me shift my consciousness to be grateful and just be in the moment. I’ve learned a lot from my guests and am just so thankful for all the experiences I have been lucky to share. I also love that I’ve been able to expose my children to a world and perspective outside of our own.
The ONLY downside (and I caution all single women who host or travel) is hosting single men for safety reasons and or just plain overt sexual attempts. Please read reviews of single male guests and make sure they have at least 5. I had a couple of very uncomfortable experiences and now know to only accept men with at least 5 reviews. Other than that this App is amazing and my life is better for it.

They took money from me only to suspend my account for other people’s behavior

We need a better alternative. I was forced to pay $3 every month to be able to use the application but that’s not the main problem. I largely enjoyed using the application because I met many people from all over the world who I have become friends with and had good experiences with. But the administrators of the application have a very poor management style. I once hosted a guy at my house who ended up causing many problems, including stealing my keys. I made sure to complain to the CS team about this, and provided videos. All they did was suspend his account for a week. There were also multiple instances of people using the application to sexually harass people including myself. The application allows anyone to block you for any reason and with no follow-up. That’s not what’s problematic. What’s problematic is that after taking your money, the team suspends your account if “too many people” block you. There are people with multiple accounts who have blocked me because they either wanted to cause trouble at my house or sexually harass me. It’s common for people to abuse the block function. But the CS team refused to investigate these blocks and just suspended my account with no details. I have invested in my account and built up over the years, and it’s sad to see how one can get victimized like that.

Verification scam $$

I’ve used the app 3 years ago and on my recent travel I decided to download it again. I was updating my profile & was prompted that I would have a higher chance of getting approved if I verified my account. They asked for a credit card to verify my account but did not indicate that a charge was to be made or how entering my cc details would result in a $60 charge! I entered my cc details thinking that it was just to verify that I am who I say I am regarding my name etc. Returning home from my holiday I received an email stating that I have been charged $60!!! I emailed their customer support stating my situation - I was unaware of the charge, amount, & ultimately being mislead. Jenny a customer service agent said they do not refund outside of the 7 day window (mind you I was only 2 days outside of the 7 day window) and asked for them to make an exception and she insisted that a refund cannot be processed.

Very upsetting considering that I didn’t end up using the app. Terrible customer service! Absolutely Money hungry!

*UPDATE* - stop responding to reviews advising them to contact customer service when you know very well your customer service agents will refuse to help out especially regarding any sort of refund. If you actually read my review you would see that I WANT A REFUND! & if you were genuine with helping me out you would provide a specific email and a claim number to ensure that I indeed get my refund!!

개발자 답변 ,

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