CoVantage Credit Union 4+

The way it breaks down by month is great, except for the fact that if you have any pending transactions at the end of the month they don’t carry over to the next month until they clear. They just disappear. It still shows the difference in the balance vs available balance but not what amounts are pending. It would be nice to see this issue resolved.

It is now been almost a year since my previous review, and nothing has changed, what a surprise. Now my issue is that at least once a week I have to re-authorize my fingerprint identification so that I can get into my app. I can see why it only gets two star reviews in the App Store. I think one star is more like it!!!

We wanted to follow up on your feedback on a previous version of our app. We’ve updated many features since then and wondered if your experience with our app has changed since your review. If you continue to experience any issues or if there is anything specific you'd like to discuss, call our Contact Center at 715-627-4336.

I have used a few different banking apps over the years, and so I am pretty familiar with them. This one feels like banking apps from a few years ago- a little clunky and outdated.

With a few tweaks, this could be streamlined and a lot more user friendly.

1) This could use a “remember user name” button. Would be a lot more convenient to just enter the app and type in password instead of the user name & password every single time.
2) With Fast Look, it would be great if it could show the last 3-5 transactions for the selected accounts allowed for Fast Look. Sometimes I just want to see if my last transaction has gone through and it is a hassle to sign in every time I just want to check on one thing.
3) The menu is a little confusing. It took me several minutes and tries to figure out how to set up Fast Look on my devices.
4) The original account names are confusing. It wasn’t clear when glancing which was the checking account and which was the savings account. (I am thankful that I could re-name the accounts so that it is easier to figure out what I am looking at!)

Other than making it a little simpler and thus more user friendly, this app gets the job done. I haven’t had any issues with it other than the occasional system being down for maintenance, but that is usually on a banner ahead of time so I know when I cannot access.

Thank you for the feedback! We're always looking for ways to improve and hope that we can address many of the items you've mentioned with our next upgrade!

Site is much better then older format however you don’t offer a landscape version for use on iPads. That if very annoying to me because I primarily use my iPad for banking transactions. How hard would it be to provide a landscape view? EVERY other financial site that I use offer landscape. Using portrait view on my iPad means I have to unplug it because the charging cord is on the bottom. Please fix this issue and allow landscape view in the near future.

Thank you for the feedback. At this time our app only works when used in portrait and not landscape orientation.