CoVantage Credit Union 4+

First of all my family and I are thankful for CoVantage and everything they provide. However the credit unions entire web and digital presence feels old and has lots of glitches. When it comes to this app the login errors out constantly and the design does not work well with modern devices, and it overall just feels cheap. The main website is ok, the design is still worse than other banks and credit unions, yet it isn’t the worst

Overall I think CoVantage should take some time and redevelop both the digital banking interface and mobile app. Consider using Swift and SwiftUI on iOS as it can create an amazing interface and experience for the members. With some work I feel the entire digital experience of CoVantage could improve to an amazing point!

We appreciate you taking the time to share this feedback regarding our app- we're happy to share that enhancements we are currently working should improve the experience!

I have used a few different banking apps over the years, and so I am pretty familiar with them. This one feels like banking apps from a few years ago- a little clunky and outdated.

With a few tweaks, this could be streamlined and a lot more user friendly.

1) This could use a “remember user name” button. Would be a lot more convenient to just enter the app and type in password instead of the user name & password every single time.
2) With Fast Look, it would be great if it could show the last 3-5 transactions for the selected accounts allowed for Fast Look. Sometimes I just want to see if my last transaction has gone through and it is a hassle to sign in every time I just want to check on one thing.
3) The menu is a little confusing. It took me several minutes and tries to figure out how to set up Fast Look on my devices.
4) The original account names are confusing. It wasn’t clear when glancing which was the checking account and which was the savings account. (I am thankful that I could re-name the accounts so that it is easier to figure out what I am looking at!)

Other than making it a little simpler and thus more user friendly, this app gets the job done. I haven’t had any issues with it other than the occasional system being down for maintenance, but that is usually on a banner ahead of time so I know when I cannot access.

Thank you for the feedback! We're always looking for ways to improve and hope that we can address many of the items you've mentioned with our next upgrade!

First off there is no point in using Touch ID if you still have to type your answers to your security question each time you log in. It really defeats the purpose of using Touch ID to log in. I can see having to answer security questions for your first login on a new device, but after that it should recognize the device you are using, and you shouldn't have to answer them every time. Overall I do like the new update, but having to answer those questions every single time is annoying and it now takes twice as long to log into my account. Please address this.

We acknowledged this as an issue and we have addressed it. The log in experience should be much better for you and all users going forward. Thank you.