Cox Contour TV 12+

This app has definitely improved from a year ago but I am still left disappointed that you can’t access your recorded shows. This is the main reason that I cannot wait to switch back to Directv because their app allows you to not only watch shows from the app but be able to search for your favorite shows and record them from the app itself. It also allows you to download all your recordings onto the app to watch when you’re not connected to WiFi. In regards to this, the Cox app just does not compare and as someone that is always on the go, the mobile app is a deal breaker for me. If Directv is capable to have all those features, there’s no reason Cox can’t make the effort to do the same.

We are planning to provide this feature in the near future!

For now, you can set DVR recordings from a separate app, the Cox Connect app (formerly known as "Cox Mobile Connect"). Cox Connect can also be used to do other things too like check your account balance, pay your bill, manage your home phone, listen to voicemail, and find both Cox Stores and our public Cable WiFi hotspots.

I have used this app for the past several years with no issue. Over a month ago, it all the sudden asked me to sign in using a “university” login… I have contacted COX Tech Support, and after someone “worked” with me via an online chat for over 3 hours, they gave up and said they had no idea what was wrong on how to fix it. She was going to start a trouble ticket and get back with me…that was over a month ago!!! Still nothing. I have uninstalled and reinstalled the app several times and it still asks for the same thing. I have been on the COX forums and have seen others with the same issue…but no resolution or acknowledgement by Cox of a problem. They have no problem collecting my money every month…but seem slow to assist when they’re service doesn’t work. I see a lot of folks leaving Cox when Verizon FIOS becomes available in my neighborhood. Competition is a good thing, something Cox hasn’t experienced in this area before.

Hi, University login appears right below the login for other customers. Do you mind clearing browser cache and attempting again. Suspecting there's something cached in the browser that is redirecting you to university login. Also, is there any university nearby? Sorry for the inconvenience, but we will get this fixed for you. Thank you.

I am trying to watch local channels and the app keeps telling me that I cannot watch them because I am not at home even though I am sitting in my office about 6 feet from the Cox cable modem and my router. yes, I am connected to my own network!

I contacted Cox and performed all of the typical Cox recommendations: reboot the cable modem, reboot the router, restart y iPad, and uninstall and reinstall the app. Oh, I don’t want to forget clearing the browser cache! I told them that I had done all these things before I bothered to call them but they insisted that I do it again.

After about 45 minutes I was transferred to a higher level trouble shooter and spent another 45 minutes making no progress. I was then told they would have to create a ticket and forward it to a special department that handles app problems. That department was supposed to contact me when they solved the problem. It has been a month and guess what? I have not heard one thing and my problem has not been solved.

Hi, are you still getting this error? If you have recently encountered this error, can you please send a screenshot of your accountID and deviceID under app Settings to videofeedback@cox.com?