Cox Contour TV 12+

I'm no longer a fan

I’d given this 5 stars back when I first reviewed it. No longer. Before the weekend, I got our full complement of tv channels through Contour on my iPad. Not this morning. We’re missing channels between 31 and 43 and between 47 and 80. After spending an hour with a tech on the phone and multiple deletes and reloadings of the app, the best answer I could get is, “It’s a problem you’ll have to take up with Apple.”

Update three days later: as unhappy with Cox as I frequently am, I must admit they really have been good about trying to help solve problems. When I sent email to tech support to complain about the problem noted above and the advice I’d gotten on the phone, the answer was quick and the problem was resolved within 48 hours. Won’t go all the way back to 5 stars, but I’m a happy camper again.

Developer Response ,

We are sorry you are having issues. We would be happy to look into this for you. Please feel free to email us at apps@cox.com so we can look at the details of your account.

Terrible

Can’t use this to monitor severe weather. It disables the playback controls so you CAN NOT watch emergency weather broadcast. It interrupts any broadcast including important information needed to stay safe in an emergency.

Developer Response ,

Hello! What specifically isn't working for you? We want to make sure you're able to enjoy our service at its full potential! Sorry you're having trouble. let us know how we can help.

Contour

How can you be a " supposed" prestigious cable provider, and not listen to the people that are continuously telling you that the app is worthless?? You can't record, which is the main reason most people even TRY (and I use the term loosely because all mine does is buffer) and install this app. I feel like no one at Cox even acknowledges anything we're trying to tell them. They could care less! I had Dish before I had to change to Cox because I needed the Internet services and my modem was one I bought from them a year ago. I feel like I lost everything! I could record on the go, watch on the go, and skip the commercials with the "Hopper." I miss Dish so much it hurts. As big a company as Cox is, you'd think their services would be top notch. But Dish and Direct TV are leaving them in the dirt! It's like they're think they're so superior that they take their customers for granted, and quit caring a long, long,time ago. They've gone totally downhill in the last few years or so. At this point I think I'm going to eat the cost of the modem and go back to my beautiful DISH.
Thanks for all your non-help, T.C.R.