CPI Security inTouch 4+

As a new user, I’ve already discovered a few nuances about this application. I have noticed that it does not update any of the user settings setting from device to device when all devices are on the same network and wi-fi. If I change it from iMac, or iPhone, or iPad, it should update news settings for everything. But it doesn’t. Not sure if this only works from the control panel, but if so, that kind of defeats the purpose, right?

Also, I’ve looked into renaming 1 of my outside cameras, via user manual to a new name besides the “camera model name” that the technician forgot to rename for me, but it doesn’t appear I’m privy to changing it. And I’m speaking specifically about the Trigger name, not the Recording Rules name. I.e. When Object Detection is reported by ADC-VC826. I also looked into the advance setting on the panel...zilch...nodda...nope!

The app has a terrible delay on IPhones. I can have a doorbell and no alert. I can get some doorbell alert and by the time the app option displays the person is gone. My recording is intermittent. My alert will go off but nothing on my recordings for recent days. The front door lock always messes up. We have to replace battery constantly and the past rep said it was bad batteries, he replaced. Nope, same issue. My app will show unlocked but, it is locked. All of my camera connections fail on various occasions. The last time I requested help via the app I got no reply. No reply via murkier emails. I called and was put on hold with option for a call back they never provided. I finally got a callback added the third attempt at call in, the rep did not get scheduled until 3-4 weeks later. This service was great at first and before I added more cameras. Since I added more it has been nearly a waste of time and money.

The app details how to update your doorbell camera and delete if necessary yet, the doorbell does not allow you to add more (“too many devices” message) nor will it provide an option to actually delete the doorbell device. The instructions for camera resets after wireless network modifications claims to have a “white blinking light” yet the lights never turn white but rather a very light green. The web address it provides for updates to the wifi settings and / or to delete and reload the camera is broken and not found. This app is terrible.

Service is ok for a simple system. However, considering the system runs on WiFi, there is always some form of troubleshooting issue. I can never play my SVR and after troubleshooting, it will say device found but when I go to playback video again, there is another message to troubleshoot. My upstairs panel always need to be reconnected and is always losing internet which is annoying in the middle of the night when you’re trying to sleep and can’t find a way to just turn the panel off since it isn’t working and shining bright in the room. Seems as tho CPI needs to find a better way to offer service other than through WiFi. I would hate for something to happen at my home and need video and can’t even access it. They should definitely think about updating their service in a different manner. To have 4 cameras and not be able to playback video on them is ridiculous. I mean I understand people put up cameras for show sometimes but we actually would like to keep an eye on our property. Not sure if this issue is a service issue or an app issue. But it definitely is a CPI issue.