Cradlewise 4+

Good when it works

I really like Cradlewise when it’s working, but there are just a couple frustrating things that come along with it. I like that I can log into my app and see that he’s in no danger or choking. But the things that are really frustrating with the crib is that every single time I have to connect to a new Wi-Fi the app glitches out and can’t connect. I have to contact IT every single time. It’s also frustrating that you can’t purchase a secondary monitor to walk around with. It’s only on your phone which drains my battery crazy quick when I want him on to just glance over. I also feel that there should be some kind of recording for at least 24 hours that we can save to our phone if we want to. there’s so many cute things that I have missed because it takes so long for me to use my phone to screen record and then that moment is missed. That would create so many memories. It also would be very helpful to have a way where you can speak to your baby through the crib just like it sound. Overall, I do really love the crib and it gives me so much peace of mind to constantly be able to watch him if I want to just those little details would make it extraordinary.

Developer Response ,

Hi, We sincerely appreciate your valuable feedback. We apologize for any inconvenience you've experienced. If you're still encountering connectivity issues, please don't hesitate to get in touch with us via support@cradlewise.com or reach out through your in-app chat.

Regarding the battery drain issue and the feature requests for talkback audio and screen recording, we've taken note of them and included them in our product roadmap. Currently, our team is diligently working on implementing a video clips feature, which we anticipate will be available within the next couple of months.

CradleCRIES**

***Update*** All is good so far. Ended up getting on a call with tech team. To CW- thank you for the assistance. Apparently the “pairing issue” was something that needed to be resolved by a Live Technician only. Firmware needed an update.. which should come with the instruction manual as a slip, prefacing, “To best assist your growing family into a seamless experience, please select an appointment slot on our website for a Live Technician to complete wireless pairing setup.” ******* HOLY. Smokes. I am literally in awe of how much this has made me cry trying to pair the crib to the WiFi- app- whatever. My honey works is in a senior position in Tech industry, and when I tell you he thinks this company is run by a bunch of cheap-outsourced labor… he’s not wrong. I, however, am a teacher, and have the utmost patience in the world… until today with this product. We re-read the directions, rebooted, troubleshooted, spoke with “Tech Support”— the automated 24/7 one, and spent so many hours attempting to get our CW “paired”. It is such a let down. An EXTREME let down. Our baby is coming in early, in a few days to be exact, and I feel completely blindsided by this company’s promise. I requested an immediate refund and initiated return asap. To the CW company- Hire a proper tech team to get your product in working order please before you ruin another pregnant person’s milestone into motherhood.

Product development needed

We are really happy with the cradle itself and the app as a relief, friendly user interface. There are two major issues, though that seem to be pretty obvious and could’ve been included in the original development of this app:
1. The AI detection evaluating if our baby is asleep or not is completely broken. With eyes wide open, the software thinks our baby is asleep, conversely, when our baby hasn’t stirred for 20 minutes or so the app thinks that he is awake and institutes, soothing mechanisms.
2. The lack of soothing audio tracks seems like glaring oversight from the original product development. It’s great of course to have simple options that have been tried and tested, but there are so many instances where most that want a simple “shhhhh” sound, but there is no way to play this from the crib directly. This seems like an easy fix but one they should really think about how their product is used. adding the shush sound as a default option makes a lot of sense, and it would be great if customers could import their own music or sounds to edit within the app.