Crane Connect 4+

Used for three years with no problems. Then tried to delete stored data. Three years of it and had to delete day at a time. Uninstalled app. Reinstalled. Can not sign in. Could not. Tried reregister and EVERY Email I tried to use the app said that email has been used. Now cannot sign in or re-register??? Heck.

So I got this thing at aldis turned it on and it stated no pairing with blue tooth. So ok I download the app. The app states you have to register first. I type in all my info and find that it will not register.

Ugh well taking it back is not an option so I found out that you have to register online on their website and not by the app.

Ok that was the first problem. Now I went back to the app and logged in. (WOW that took an hour to figure out)

Next problem is that the device does not pair on the blue tooth. So yeah I figured out how to hold down the button to get it to pair. But you have to tell it to pair on the watch and the Crainconnect app pair now button at the same time otherwise it does not pair.

So I’m writing this so other people don’t have to go through this. What a poor design in the APP. Should just say you must register online.

I think the problem may be you’re not a robot feature of the website and it somehow ties into that.

Cheers.

Not happy at all. First off the scale stopped syncing with the app. Customer service...a waste. They couldn't help so apparently they give up and stop trouble shooting. I thought that since it's been awhile since Apple Health had been out that they would add the ability to sync to it. That's a big fat NOPE! One would think that if a company is going to create fitness products that they would want all the details and info they could get out of those products. Such a shame.

UPDATE: Just released the new update. Does it have Apple Health sync? No! Have I heard back from support in regard to the scale issue? No! Will I ever purchase another Crane product? No! I did purchase the activity tracker. Funny how it was saying I was walking AND running when I had it laying on our counter top to charge. No it wasn't moving and it said I had walked two miles during the night. This happened every night. I owned it for one week and returned it for a refund. JUNK and HORRIBLE customer service!

UPDATE 2: Yet another update and still no opt-in to sync the data with Apple Health. I sent another support email to which I'm still waiting on a reply after three weeks. How hard is it to put customers first?