Credit Human Mobile 4+

I’m not sure what the other recent negative reviews are about… There has been a substantial upgrade to the security of the app (much needed), and very pleasing upgrade to the UI. There is a text message 2FA option now instead of having to receive a call or email, that I like very much. There is a good reason you must have a password up to 20 characters long that includes special characters and numbers, if you don’t understand that then you should look into it. I also love the Face-ID feature. Thanks for updating the app, I really hated it before.

Thanks for taking the time to leave a review, we appreciate it.

I’m only into my first year with this CU’s app, but I have been enjoying it. There are still some issues I’m having on a consistent basis, such as buying a share certificate one month and then unable to buy one the very next. Unfortunately, this time it happened on a Thursday night and several attempts later and with the advice from the CSR on the phone, I still failed. Since it was now Friday, after hours, I had to wait until Monday morning to call for assistance. By then, the rates dropped from 6% to 5.8%! I also added a beneficiary to three accounts without a problem, but on the fourth attempt (a new certificate) I could not find it in the app or online. Again, the CSR’s solution is for me to call and let them do it for me. Well, that’s not fixing the problem. I hope these issues can be fixed and the app and online banking can work as intended. I’m very pleased with the rates being higher than my current financial institutions. I’m also very satisfied with the efforts and friendliness of the phone personnel each time I’ve called. Customer service has been horrid with a couple of my other banks. Popular Direct and Wells Fargo to name a couple!

We apologize for the trouble you had with opening certificates. This is something we are continuously improving upon and getting feedback from our members helps us tremendously.
Thank you for your feedback and thank you for choosing Credit Human.

The fact that the closest Credit Human to my home was just a few blocks away. I would do my deposit, make my coins into money, actual personal contact those things should not have changed.
I don’t need personal interaction but I do need convenience and having one ATM drive-through is so out of my way or going in and having to wait because there’s only two ATMs. No one can give me the money that I store with you because how you designed this place is not user-friendly. I really liked SACU. I bank usually all transactions are USAA. I can get money or deposit money from anywhere in the world through my USAA. My savings account specifically at SACU/Credit Human has completely uprooted my banking situation and given me the idea of changing where I put my savings.
Do Not Bank with. 3 ATM’S and no one can help me inside. Horrible choice to go remotely with NO personal assistance!

Thank you for providing your feedback. We have shared this with our management team.