CRM by DealerSocket 4+
SOLERA HOLDINGS, INC
-
- Free
Screenshots
Description
The power and ease of DealerSocket’s Mobile CRM provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.
What’s New
Version 1.32.8
Added a new Untouched Web leads icon to the home page that will open the web lead tasks
Updated the Email Received Task screen to add the response buttons seen on other platforms
Resolved an issue to improve the scrolling on the Inventory view when additional vehicles are loaded
Resolved an issue to fix some inconsistencies found when editing and completing tasks
Resolved an issue on the Inventory filters page to ensure that at least one franchise is selected
Resolved a display issue with phone numbers when the restrict customer search permission is enabled
Resolved an issue with the confirm appointment task workflow
Ratings and Reviews
Underwhelmed
I am constantly having to delete and reinstall the app. I was instructed not to do this, all I should do is log out if I’m having issues. The logging out does absolutely nothing. If I’m writing an email within the app, the font will randomly change itself out of nowhere. So I have to erase the email and start all over again. I am not a fan of Dealer Socket in general, they have so many improvements that could be made and don’t really seem to care about making any of them.
Banging your head against a wall is better than using this app
If you like headaches, just bang your head against the wall and save yourself the trouble of using this app! Both accomplish the same result!
Seriously, this app never functions properly. It will log you out unexpectedly. Seems never to open properly to login. Customers get sent choppy text messages or you receive choppy text messages from customers and have to piecemeal them together. It will delete emails, or not send them. If you hop out of the app to double check something before sending a message or email it will erase everything you were working on. It sends texts to the wrong customer sometimes creating serious confusion and heat.
The list goes on and on and on. I used to love dealer socket years ago. But they have seriously fallen off.
Complete trash
If you have a choice, DO NOT get Dealersocket as your CRM. This has been by far the worst system. Dealersocket has constant connectivity issues and bugs and they refuse to make any improvements to their system. They fail to provide any customer support and do not respond to any reported issues in a timely manner. They have had full-blown outages during weekends. The app is a horrible integration from the computer version and you will be missing opportunities due to all of the errors like notifications not working, system not connecting, random HTTP 500: Internal Server Errors, and so forth. Their support staff does not listen to any feedback and the only thing they will do is throw you in loops to waste your time and avoid getting to the real issue. eLeads is by far a much better alternative with far less issues.
App Privacy
The developer, SOLERA HOLDINGS, INC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- SOLERA HOLDINGS, INC
- Size
- 58.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2024 DealerSocket, Inc. All rights reserved.
- Price
- Free