CSL Plasma 4+

It would be nice to actually receive the refer a friend bonus as promised. I have sent 4 new donors only got money for 2. Then I started as a new donor in June I was to receive 1000 for that month but the 1st 2weeks I was shorted on 4 donations. So that bad odds. I’ve called several times to try and allow them to correct the issues. I’ve emailed. I never got anyone to correct it. Center claims they don’t do back pay? You shorted me like $200. I’m sure your making plenty off the fluids that I donate. That is bad for business and I don’t trust the center to pay me to recruit my friends anymore. It’s sad that your doing it to help people but the center that’s collecting the plasma is shorting the donors. Can’t make it right with you and don’t even give you a reason. I guess they don’t care about nothing but the money they make off your plasma. Nothing you can do but stop donating and people that need the medication will pay even more for it because we all know the less their is the more it costs.

This app has been a big help and it is very helpful but there are two things it needs to clean up.

1. How much money you should receive at your next donation.
- All places are different the money that say on the app is different than at the station. That needs to be fixed or get rid of entirely. That way you don’t feel cheated and the places won’t seem like a fraud.
Ex: I received 100$ for my first donation and the station was upfront and walked me through there pricing. They earned my trust. The app says I should have been payed 125$. You see my problem.

2. When picking out your times it is not a set appointment.
- when you are working your Calendar it says that they notify your CLS but the thing is that they receive NO notification.
This needs to change. It would help me if there was a way to do this. I think it could be a big help in the long run. The moral of the story is Call you CLS plasma place they will tell you on there times correctly. Don’t try to set appointments or trust the time frames.
Other than those two things the app is really great and it has been a big help to my family so far.

I referred my wife and after donating I never received my bonus . I called customer service and the representative and I believe got confused with my problem and told me there was no way to fix it. She then started yelling aggressively with me. She pretended she couldn’t hear me and hung up. I called again and another representative said she couldn’t do anything about it . I asked to speak with a supervisor, and she said I would get the same answer, but she wouldn’t mind transferring me. Why does she have to make such a bad comment? Why can’t she just transfer me like I asked. After a brief whole time, she answered the phone again, and apologized and said something can be done about it after all! So while she was processing my bonus again the call dropped ! I never received my bonus and me and my wife stopped going for good. On top of all this I never received 2500 points I was supposed to have. BPL plasma and Grifols pay more anyways. And Grifols has WAY shorter lines than CSL. Don’t even waste your time and if you like your money.