CTM Phone is the mobile softphone for teams using CTM. It keeps agents connected to calls, texts, and voicemails on the go, with the context of every conversation captured in your CTM account.
Handle conversations from anywhere:
• Answer and place inbound and outbound calls using your CTM tracking numbers
• Send and receive text messages with customers and leads
• Get push notifications for new calls, texts, and voicemails
• See which number or campaign a contact is responding to
See the history behind every call:
• View contact details, notes, tags, and recent activity
• Quickly scan activity that started from calls, texts, forms, and website chats recorded in CTM
• Add notes and tags while you’re on the call to keep the team in sync
• Review recordings and voicemails so you can follow up confidently
CTM Phone is a companion to the CallTrackingMetrics web app. Admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the web interface. An active CallTrackingMetrics account on a supported plan is required.
When I install new app it still rings and opens in old app. When I uninstall old app the phone doesn’t ring at all.
Developer Response
Thank you for your patience, David. We identified an issue where the old CTM Agent app wasn't properly handing off call routing to the new CTM Phone app — which is what you ran into. This has been resolved in our latest update.After updating to the newest version of CTM Phone, you should be able to safely uninstall the old app and receive all calls and notifications through CTM Phone going forward. If you run into any trouble after updating, please don't hesitate to reach out to me directly at dan.kunz@calltrackingmetrics.com — happy to help.
Update made it worse
User13florish
The update took away bold lettering for incoming text messages, you can't see what number you're texting from anymore or change the number you're vtexting from, every call has a different color very chaotic instead of incoming calls, missed, and outbound calls. It doesn't ask you if you want to switch to your cell phone on a call anymore ...Update is not user friendly at all
Missed calls
bjoryduhxj g g bb h h
I have the app deleted off my phone so When I amLogged in on the desktop the phone is still ringing to me and it’s showing missed calls when I am on a not ready status. I regret downloading the app because it is making me ready for calls automatically when I am not logged in on active ready status.
CTM
Cb123oab
This app has simplified my business processes tenfold. I can’t imagine what I ever did before it and can’t imagine my life now without it.
Developer Response
That's incredible to hear — thank you! We're glad CTM Phone has made such a difference for your business. We've got a lot more in the pipeline, so stay tuned.
- Added Score button to Activity Item Dialog
- Added Custom Activity View Preferences
- Improve mobile app stability
Version 2.0.11
The developer, CallTrackingMetrics, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
