Cupshe - Clothing & Swimsuit 12+

The best app EVER😍😍😍

Omg! I absolutely love my new swimsuit from Cupshe❤️ It fits super well and is exactly what I wanted. I’ve worn it so much, but the colors haven’t faded and that is AMAZING!!!! They ship super fast. Mine took about 5 days and they’re packing is super cute!!!! They package is small so it’ll fit in a regular size mail box, so you don’t have to go through the hassle of trying to get it when the post office is open. They’ll a slo deliver straight to your house which is great if you’re super busy. The Cupshe app is super easy to use and they have soooo many options!! They also have tons of other stuff which is also super cute. I really love this app and all their swimsuits. My sister told me about this app and I’ve been obsessed ever since!! I would totally recommend this app to any who HATES swimsuit shopping and really just doesn’t have time for it. The swimsuits are amazing and super cheap! Definitely my favorite app!!!

Returns are a nightmare

I ordered a size medium and am usually a small in most suits. It was so tight it hurt. The sizing in this suit was way off. It took me two weeks to process a return. I received no confirmation email after placing my order and was unable to track my expedited shipping. I also did not receive a packing slip with my order. They continually told me they could not find my order, and I was unable to provide an order number, therefore, I could not return it. I said I would dispute the charge through PayPal (how I paid) then they very quickly found my order, after multiple messages of “I’m sorry, we show no record of your order.” They only replied to my initial email return request by saying “We will send an email with directions” but never did. I emailed them twice and still nothing but recognition and a promise to send an email with return directions, which I never received. After several days, I realized that if I downloaded the app, I could see they were messaging me through the app. Every time (5 times to be exact) they said my app/account log in dis not work and required me to reset it. I loved the suit...it was just too small. Had planned exchange it but after all this trouble, I will take my money elsewhere. So frustrating.

I told several friends about my frustrations and they too experienced the “run around” with returns. I would pay double the price to not have the stress. Take your money elsewhere.

Developer Response ,

Dear Layton Kennedy, we are sincerely sorry for your unhappy shopping experience. Sometimes customers use the email address and username which is different from the information of their order, it might take some time for us to find the correct order. Sincerely for the inconvenience. We will work hard to optimize our service and shorten the wait time for customers. Your feedback is really appreciated. Hope to get your understanding.

Poor customer service

While I’m happy with the suits quality, I am extremely disappointed in their customer service. I purchased 7 suits to try on. I fell in love with 2, and wanted to return 5. For one there was no mention of their “less than desirable” return policy routine. And two I followed all the extremely ridiculous instructions to return the 5 suits and I have only received 1 refund, and they keep responding to my other emails with responses that don’t even match my initial email. Example- they responded to one of my return request emails with- “we are sorry your package has been lost, please check around outside of house and with neighbors to see if your package is around, otherwise it’s on it’s way.” It’s very hard not to lose patience with an online only company that does not accommodate their customers when purchasing and returning suits. I would not have purchased 7 suits, had I known this would be such a headache. Again, the suits are good quality (however I don’t know how they hold up over time since I haven’t worn them anywhere yet) but I suggest buying 1 or 2 suits at a time in case you don’t get your money back. Also, suits run small. I’m a medium and the larges mostly fit well, but a few L were even snug, hence the returns.

Developer Response ,

Dear customer,
Sorry for any inconvenience. Cupshe team are always trying our best to provide better service to you. We provide a comprehensive range of pre-sale and after-sale services. We will reply to all messages within 72 hours. Thanks.