Screenshots

Description

Whirlpool®, KitchenAid®, Maytag®, Jenn-Air®, Amana®

Everything you need for your appliance is in the palm of your hand. With the Whirlpool® Customer Service App, you’ll have access to tools for installation and ordering parts, along with videos and all product manuals.

Features

• Access installation guides
• Browse help articles and videos
• View product manuals
• Buy factory certified parts
• Schedule service for your appliance
• Register your appliances
• Purchase extended service plans for your appliance(s)

For use with Whirlpool®, KitchenAid®, Maytag®, Jenn-Air®, and Amana® appliances. Supported and maintained by Whirlpool® Corporation Factory Certified Care, a division of Whirlpool® Corporation.

What’s New

Version 2.2

Updates & Bug Fixes

Ratings and Reviews

1.8 out of 5
32 Ratings

32 Ratings

Luke Barton ,

Cannot Schedule a Service Call

This app is not able to schedule a service call to my home. Issues:

1. I entered my profile and registered a product. The model number and serial number include spaces on the appliance. I entered them as-is, and received a vague error message on the app (“...something went wrong...”). Duh. I re-entered without spaces and it worked. The app should deal with that, not the user.

2. When I requested service, the app directed me to a browser and did not transfer any of my profile and product information to the browser. I tried to copy and paste the model and serial numbers into the browser form, but I could not find previous products in my profile. Weird. I had to go back to the appliance and re-enter the model number and serial number to proceed. So much for mobility.

3. After filling out all form elements (even non-required Special Instructions) in the browser, I could no proceed upon submission. I received no error message. The page just refreshed. Frustrated.

4. I re-opened the app to see if I was missing something obvious. I found a link to read News. Right — I wanna read about “Getting the Most Out of My Water” instead of fixing my appliance. Nice insult.

5. The app offers no location-based service search (“nearest provider list”).

Db31245 ,

Very sad

Oh whirlpool, where to begin. This app is absolutely terrible. I couldn’t get the text boxes to work in the registration screen, then I figured out the “feature” that you need to click on it about 15 times and you can enter something. Nice

Once I finally registered, I tried to get help that my brand new fridge is too warm and I essentially got a video saying I shouldn’t open the door too much. Dang it - I knew I was missing something! And then I can call your terrible customer support and listen to crappy music for as long as I want. Another feature!

Go back to the drawing board on this one. Best of luck.

MIdeus ,

It’s a link hub, not an app

This app doesn’t seem to have any real functionality. Everything just links to a website. I also have products registered under my app account email address that don’t show up here under my products. Some products I bought just 3 years ago aren’t even found by the search. It’s a really pointless app.

App Privacy

The developer, JohnsonRauhoff, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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