Customer Service by Whirlpool‪®‬ 4+

This app is not able to schedule a service call to my home. Issues:

1. I entered my profile and registered a product. The model number and serial number include spaces on the appliance. I entered them as-is, and received a vague error message on the app (“...something went wrong...”). Duh. I re-entered without spaces and it worked. The app should deal with that, not the user.

2. When I requested service, the app directed me to a browser and did not transfer any of my profile and product information to the browser. I tried to copy and paste the model and serial numbers into the browser form, but I could not find previous products in my profile. Weird. I had to go back to the appliance and re-enter the model number and serial number to proceed. So much for mobility.

3. After filling out all form elements (even non-required Special Instructions) in the browser, I could no proceed upon submission. I received no error message. The page just refreshed. Frustrated.

4. I re-opened the app to see if I was missing something obvious. I found a link to read News. Right — I wanna read about “Getting the Most Out of My Water” instead of fixing my appliance. Nice insult.

5. The app offers no location-based service search (“nearest provider list”).

Oh whirlpool, where to begin. This app is absolutely terrible. I couldn’t get the text boxes to work in the registration screen, then I figured out the “feature” that you need to click on it about 15 times and you can enter something. Nice

Once I finally registered, I tried to get help that my brand new fridge is too warm and I essentially got a video saying I shouldn’t open the door too much. Dang it - I knew I was missing something! And then I can call your terrible customer support and listen to crappy music for as long as I want. Another feature!

Go back to the drawing board on this one. Best of luck.

This app doesn’t seem to have any real functionality. Everything just links to a website. I also have products registered under my app account email address that don’t show up here under my products. Some products I bought just 3 years ago aren’t even found by the search. It’s a really pointless app.