CVS Caremark 4+

This is the provider I am forced to use so I do what I can. There are no CVS pharmacies within reasonable driving distance so I am stuck with the online site. It is difficult to manage the auto refill and auto renew features. It seems like they MAKE it hard so they can send medications that you don’t need any more, at that point, they can FORCE YOU to pay for it since they say they can’t accept returns. I feel 3 stars is very generous. I wouldn’t doubt there customer base would shrink by a lot if employers offered choices of prescription plans. CVS needs better clarity for their web site and phone apps. AND THEY NEED TO ALLOW US TO GO TO A LOCAL PHARMACY FOR MAINTENANCE MEDS WHEN THEY DON’T HAVE A STORE LOCALLY.

I was mistakenly told to download this by a customer service rep. To speak to a person is nearly IMPOSSIBLE. The representative that I called to help me troubleshoot says their system shuts down 5 times a day. It took 20 minutes for him to tell me to just call my insurance. His supervisor couldn’t even help. I insisted there was some confusion and I may not be in the right department. He said CVS could not help, call my insurance. These people are horrible, I can not imagine an elderly person dealing with them😢. He laughed and said he couldn’t help and said I live in a “Coronavirus Area” ??? California ???The app constantly froze and he said I didn’t exist in the entire CVS system(actually a ten year member). People please be careful with your loved ones. He asked for a lot of personal information only to say to call someone else. The app didn’t help and just shut down when it experienced an error, in addition to taking multiple minutes to load. They clearly don’t have the infrastructure or training in this department or app. 100% DO NOT RECOMMEND.

The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating.
Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order.
Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.