CVS Health 12+

It would be a good option to add a cancel button for online orders for customers and store systems.

I placed an order for store pick up at #9929.
I waited 2 days haven’t received order confirmation for pick up. I call the store, a store associate help me he look up my order told me he will work on my order then proceed to tell me to call back 10 min to check back. I call back and the person helping me answer the phone again. He told me the item is out of stock and the replacement item is also out of stock. Then he proceed to ask me to cancel order. I told him I’m not able to cancel order there no option for this. So he ask the store manager and manger was not able to cancel order as well. Then I ask would it be ok if you ask manger to replace the item with something similar and he said that they weren’t able to replace the item. Then he told me to call customer service to ask to cancel my order. I just felt disappointed that the outcome was me having to call custom service to cancel the order. I think there might be a waiting period if the store doesn’t get the order ready I’m not sure before the order cancel out on it’s on in the system. It would be convenient to add a cancel button to give that option when item is out of stock and the stores aren’t able to replace the items. Besides this I’ve always had very good experience with my online order for in store pick up.

After a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better!

I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better.
Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!

The CVS health app can get confused about whether there are unread messages or not. Notably, I had some messages, and I deleted them, but when I go back to my home screen, it insists that there is still an unread message. When I go back to the app and there’s nothing there. I tried deleting and reinstalling the app and before I even signed in again it still was saying that there was one unread message. I repeated this process three or four times, and finally the unread indicator on the badge on the home screen finally disappeared. But there’s definitely some bug about once you read your messages, the badge on the app icon will persist in saying that there are unread messages when there are not.

It’s not a huge deal, but there is definitely some minor problem related to the badge icon and whether you have unread messages. Just an FYI. I did a screen recording where I manifested the bug, so if you want me to send that to you, just let me know where I do that.

Unrelated, I also have a problem when I have a prescription that is ready to be picked up: There’s a place in the user interface where there should be a barcode for the pharmacy to scan. But in my case, even though I had good cell service, I get a perpetual spinning activity “indicator view” in the barcode never appears. It even has problems when I’m at home with excellent WiFi coverage.